Customer Service Agent Lead

Executive-Aviation; Abbotsford; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Health benefits for all team members

Flight benefits with airlines

Growth opportunities

Job summary

Executive Aviation is seeking a flight leadership-oriented leader based at Abbotsford International Airport (YXX). You will mentor and coach Customer Service Agents, greet passengers, ensure safety and a superb guest experience, and serve as a role model for the team.

The position emphasizes airline processes, strong customer service, and leadership responsibilities to drive successful flights and positive passenger interactions at Abbotsford.

Qualifications

• 2 years’ experience in current role; additional increases in responsibilities during this time is considered an asset.
• A RAIC/ Security Clearance pass
• Strong customer service skills
• Great attention to detail
• Previous airline Customer Service experience considered an asset

Responsibilities

• Greet passengers and provide a stellar customer experience
• Manage passenger boarding according to airline procedures
• Follow airline check-in policies and procedures
• Provide pre-flight first class or priority seating grooming
• Audit flights when necessary
• Assist Customer Service Agents with escalated passenger complaints in a courteous manner
• Supervise the team of Customer Service Agents when needed
• Assist with in-flight paperwork when needed
• Other duties as assigned

Skills

Customer service

Attention to detail

Airline experience

Education

RAIC / Security Clearance pass

Job description

Are you a leader who'scompletely focused on helping your team be successful? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service? Come join our team!

This person would be reporting to the Station Manager at the AbbotsfordInternational Airport (YXX). They would be responsible for hands on flight leadership; providing a stellar example to the Customer Service Agents, create a fantastic guest experience for travelers, and ensure the safety and success of their flight. We are looking for a positive, driven individual who is looking to take on a more leadership role, mentoring and coaching the team.

What do we offer?

Executive Aviation is proud to have veryprogressive wage ranges with lots of earning potential. The range of salary for this position is $20.75-$23.75/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Participate in any airline train-the-trainer training, if required
• Greet passengers
• Follow airline specific check-in policies and procedures
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understand flight document requirements and carry-on allowances
• Work positively with airline crew
• Audit flights when necessary
• Assist Customer Service Agents with escalated passenger complaints in a courteous manner
• Supervise the team of Customer Service Agents when needed
• Assist with in-flight paperwork when needed
• Other duties as assigned

Qualifications

• 2 years’ experience in current role;additional increases in responsibilities during this time is considered an asset
• A RAIC/ Security Clearance pass
• Strong customer service skills
• Great attention to detail
• Previous airline Customer Service experience considered an asset