Airline Check-In & Customer Care Specialist

Perimeter Aviation LP; Northwestern Ontario; On-site; CAD 21,000 - 30,000; Full time

Job summary

Perimeter Aviation LP in Canada seeks a Customer Service Agent to provide positive, friendly, prompt service at the check-in counter, handling inquiries and complaints professionally and supporting sales and service standards.

You will assist passengers with tickets, baggage, boarding passes and flight information in a dynamic environment, coordinating with crew and supervisors to help ensure on-time performance.

Qualifications

• High school diploma or GED.
• Ability to obtain and maintain security clearances.
• Experience with Microsoft Office Suite.
• Experience with an airline reservation system (Amelia) is a plus.

Responsibilities

• Answer inquiries and handle complaints at the check-in counter and by phone with diplomacy.
• Compute ticket costs, issue baggage receipts, and collect fees with receipts.
• Balance daily sales reports and submit to accounting with cash box float.
• Assist passengers with bookings, boarding passes, and baggage handling procedures.
• Provide manifest and paperwork to flight crew; assist with irregular operation scenarios.
• Support department efficiency and sales opportunities with supervisor guidance.

Skills

Customer service

Conflict resolution

Communication

Teamwork

Multi-tasking

Education

High school diploma or GED

Tools

Amelia Airline Reservation System

Microsoft Office

Job description

Perimeter Aviation LP in Canada seeks a Customer Service Agent to provide positive, friendly, prompt service at the check-in counter, handling inquiries and complaints professionally and supporting sales and service standards.

You will assist passengers with tickets, baggage, boarding passes and flight information in a dynamic environment, coordinating with crew and supervisors to help ensure on-time performance.