Airline Customer Care Specialist

Perimeter Aviation LP; West Vancouver; In loco; CAD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Perimeter Aviation LP is seeking a Customer Service Agent to deliver positive, prompt assistance at the check-in counter and over the phone. You will help customers with fares, schedules, and inquiries while ensuring accurate ticketing and baggage processing.

The role emphasizes professional communication, flexibility in a dynamic environment, and a strong commitment to on-time performance. Prior airline or reservation software experience is an asset.

Competenze

• High school diploma or GED.
• Must be able to obtain and maintain applicable transportation security clearances.
• Experience using Microsoft Office Suite (Outlook, Excel, Word).
• Previous customer service experience is considered an asset.
• Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred).
• Indigenous and Cultural Awareness Training considered an asset.

Mansioni

• Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact.
• Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
• Balance and complete daily sales reports and submit to the accounting department including cash box float.
• Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
• Provide flight crew with accurate manifest and paperwork.
• Track Company aircraft movements via the Flight Operations Program.
• Meet and assist arriving customers/passengers and assist in boarding flights.
• Assist customers/passengers in irregular operation situations, e.g. flight rebooking, transportation, meal vouchers, etc.

Conoscenze

Customer service

Troubleshooting

Conflict resolution

Verbal communication

Written communication

Punctuality

Stress tolerance

Teamwork

Professionalism

Cultural awareness

Formazione

High school diploma or GED

Strumenti

Microsoft Office Suite

Amelia system

Descrizione del lavoro

Perimeter Aviation LP is seeking a Customer Service Agent to deliver positive, prompt assistance at the check-in counter and over the phone. You will help customers with fares, schedules, and inquiries while ensuring accurate ticketing and baggage processing.

The role emphasizes professional communication, flexibility in a dynamic environment, and a strong commitment to on-time performance. Prior airline or reservation software experience is an asset.