Customer Service Agent

Calm Air Human Resources; Gillam; On-site; CAD 21,000 - 30,000; Full time

Job summary

Calm Air International is seeking Customer Service Agents to provide essential front-line passenger support at airports. You will assist customers before and after flights, answer questions, and ensure a positive passenger experience in line with our service standards.

Responsibilities include reservations, check-in, boarding passes, baggage handling, and facilitating passenger movement between aircraft and terminal. Shift work including mornings, afternoons, evenings, and weekends is required.

Qualifications

• High school diploma or GED is an asset.
• Ability to learn a computerized reservation system.
• Basic computer skills (Word, Excel).
• Knowledge of an airline’s operations is an asset.
• Must have exceptional customer service skills.

Responsibilities

• Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
• Making and changing flight reservations in the computerized reservation system
• Checking in passengers and their baggage
• Calculate and charge any additional fees if applicable
• Issuing boarding passes, itineraries, and seating assignments as necessary
• Assist pre-boarding passengers to ensure safe movement to and from the aircraft
• Provide information on fares, flight schedules and routes in person or over the telephone
• Facilitate the safe movement of passengers between aircraft and terminal buildings
• Other duties as required

Skills

Exceptional customer service

Work independently or in a team

Learn reservation system

Basic computer skills

Under pressure

Own transportation

Ground school training readiness

Enhanced Security Clearance readiness

Inuktitut/Inuinnaqtun language assets

Education

High school diploma or GED

Tools

Reservation system

Microsoft Word

Microsoft Excel

Job description

What You'll Get to Do

Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.

• Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
• Making and changing flight reservations in the computerized reservation system


• Checking in passengers and their baggage


• Calculate and charge any additional fees if applicable


• Issuing boarding passes, itineraries, and seating assignments as necessary


• Assist pre-boarding passengers to ensure safe movement to and from the aircraft


• Provide information on fares, flight schedules and routes in person or over the telephone


• Facilitate the safe movement of passengers between aircraft and terminal buildings


• Other duties as required

Hours of Work

• Shift work is required and may include mornings/afternoons, evenings, and weekends

Skills & Experience We Value

• High school diploma or general education degree (GED) an asset


• Ability to learn a computerized reservation system


• Basic Computer skills (word, excel, office)


• Knowledge of an airline's operations an asset


• Must have exceptional customer service skills


• Must be able to work independently or in a team setting


• Ability to work efficiently and accurately under pressure


• Must have own transportation to and from work


• Must be able to obtain and maintain an Enhanced Security Clearance qualification


• Must be able to attend and complete initial Ground School Training


• Preference given to Inuit Land Claims Beneficiaries


• Inuktitut and/or Inuinnaqtun language considered an asset