Air Import Team Lead, Global Logistics

DSV Road GmbH; Milton; Hybrid; CAD 48,000 - 59,000; Full time

Job summary

DSV - Global Transport and Logistics in Milton, Canada, is seeking a Team Lead, Air Import to oversee the processing and movement of shipments, ensuring compliance with guidelines and government regulations. This role requires direct communication with customers, overseas offices and carriers, and mentoring staff.

You will manage daily operations in the Air Import desk, drive KPI performance, coordinate carrier schedules, and participate in cost containment while maintaining service quality.

Qualifications

• Education in supply chain logistics, international transportation, or related field.
• Minimum two (2) years’ experience in a freight forwarding environment.
• CIFFA certificate, an asset.
• Dangerous Goods certification, an asset.
• ACR designated status, an asset (for Airfreight only).

Responsibilities

• Daily management and coordination of shipments.
• Lead and direct desk level, day to day operations of the Operation Department.
• Champion process and procedure to meet or exceed company KPI requirements.
• Establish and coordinate schedules with carriers and tender shipments.
• Prepare and publish reports as requested.
• Mentor and train new staff from time to time.
• Act as the first escalation point for operational and customer service issues.
• Proactively identify problems and swiftly implement the appropriate solution.
• Responsible for cost containment of shipments.
• Evaluate shipments, consolidate loads, select most cost-effective method of delivery.
• Daily Communication with customer on relevant issues and resolution.
• Manage new account implementation from SOP to execution.
• Ability to demonstrate deductive logic, problem solving and troubleshooting skills.
• Work with Management to continually improve department operations with focus on productivity.
• Will assign and manage workflow.
• Responsible for his/her team performance including staff development, recognition through daily desk level oversight, guidance and coaching.
• Perform another assigned task/responsibilities.
• Adhere to all company policies, procedures, and guidelines.
• Ability to manage conflicts professionally and promote teamwork.
• Provide operational coverage in the absence of the operator/supervisor.

Skills

Self-starter

Leadership

Time management

Problem-solving

Analytical skills

English proficiency

Education

Education in supply chain logistics or related field

2+ years freight forwarding experience

CIFFA certification (asset)

Dangerous Goods certification (asset)

ACR designation (asset)

Tools

CargoWise

Tango

Job description

DSV - Global Transport and Logistics in Milton, Canada, is seeking a Team Lead, Air Import to oversee the processing and movement of shipments, ensuring compliance with guidelines and government regulations. This role requires direct communication with customers, overseas offices and carriers, and mentoring staff.

You will manage daily operations in the Air Import desk, drive KPI performance, coordinate carrier schedules, and participate in cost containment while maintaining service quality.