Team Lead, Air Import

DSV; Milton; Hybrid; CAD 48,000 - 59,000; Full time

Job summary

DSV - Global Transport and Logistics in Milton, Canada, is seeking a Team Lead, Air Import to oversee the processing and movement of shipments, ensuring compliance with guidelines and government regulations. This role requires direct communication with customers, overseas offices and carriers, and mentoring staff.

You will manage daily operations in the Air Import desk, drive KPI performance, coordinate carrier schedules, and participate in cost containment while maintaining service quality.

Qualifications

• Education in supply chain logistics, international transportation, or related field.
• Minimum two (2) years’ experience in a freight forwarding environment.
• CIFFA certificate, an asset.
• Dangerous Goods certification, an asset.
• ACR designated status, an asset (for Airfreight only).

Responsibilities

• Daily management and coordination of shipments.
• Lead and direct desk level, day to day operations of the Operation Department.
• Champion process and procedure to meet or exceed company KPI requirements.
• Establish and coordinate schedules with carriers and tender shipments.
• Prepare and publish reports as requested.
• Mentor and train new staff from time to time.
• Act as the first escalation point for operational and customer service issues.
• Proactively identify problems and swiftly implement the appropriate solution.
• Responsible for cost containment of shipments.
• Evaluate shipments, consolidate loads, select most cost-effective method of delivery.
• Daily Communication with customer on relevant issues and resolution.
• Manage new account implementation from SOP to execution.
• Ability to demonstrate deductive logic, problem solving and troubleshooting skills.
• Work with Management to continually improve department operations with focus on productivity.
• Will assign and manage workflow.
• Responsible for his/her team performance including staff development, recognition through daily desk level oversight, guidance and coaching.
• Perform another assigned task/responsibilities.
• Adhere to all company policies, procedures, and guidelines.
• Ability to manage conflicts professionally and promote teamwork.
• Provide operational coverage in the absence of the operator/supervisor.

Skills

Self-starter

Leadership

Time management

Problem-solving

Analytical skills

English proficiency

Education

Education in supply chain logistics or related field

2+ years freight forwarding experience

CIFFA certification (asset)

Dangerous Goods certification (asset)

ACR designation (asset)

Tools

CargoWise

Tango

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Managerial

DSV - Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court
Job Posting Title: Team Lead, Air Import
Time Type: Full Time

Compensation: Salary starting at $53, 540 , plus eligible benefits, in accordance with experience and internal equity

***This posting is for an existing vacancy and not intended to create a talent pipeline***

SUMMARY

The function of the Operations Team Lead is to oversee the processing of all shipments, as well as the movement and monitoring while in route. Lead the handling of shipments ensuring compliance with DSV's Corporate guidelines as well as government regulations. This role will have direct communication with customers, overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time.

KEY DUTIES AND RESPONSIBILITIES

• Daily management and coordination of shipments
• Lead and direct desk level, day to day operations of the Operation Department
• Champion process and procedure to meet or exceed company KPI requirements
• Establish and coordinate schedules with carriers and tender shipments
• Prepare and publish reports as requested
• Mentor and train new staff from time to time
• Act as the first escalation point for operational and customer service issues.
• Proactively identify problems and swiftly implement the appropriate solution
• Responsible for cost containment of shipments
• Evaluate shipments, consolidate loads, select most cost-effective method of delivery
• Daily Communication with customer on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution
• Ability to demonstrate deductive logic, problem solving and trouble shooting skills
• Effectively deal with any issues that arise within scope of responsibility
• Work with Management to continually improve department operations with focus on productivity
• Will assign and manage workflow
• Responsible for his/her team performance including staff development, recognition through daily desk level oversight, guidance and coaching
• Perform another assigned task/responsibilities
• Adhere to all company policies, procedures, and guidelines
• Ability to manage conflicts professionally and promote teamwork.
• Provide operational coverage in the absence of the operator/supervisor.

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification - Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Education in supply chain logistics, international transportation, or a related field of study
• Minimum two (2) years’ experience in a freight forwarding environment
• CIFFA certificate, an asset
• Dangerous Goods certification, an asset
• ACR designated status, an asset (for Airfreight only)

Skills and Competencies

• Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results
• Good command of English language, both verbally and written
• Interpersonal skills that build respected professional relationships internally & externally
• Demonstrated good leadership and management skills
• Excellent organizational and time management skills
• Ability to manage tight deadlines
• Excellent problem-solving and analytical skills
• Attention to detail and punctuality
• Be authentic, approachable, open and honestAct as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Proficient in Microsoft Office suite
• CargoWise + Tango experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We dont just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.