Team Lead, Ocean Import

DSV Road GmbH; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 65,000 - 90,000; Full time

Job summary

DSV Road GmbH in Saint-Laurent, Quebec is seeking a Team Lead for Ocean Import to oversee shipments and route monitoring. You will mentor staff, ensure adherence to regulations, and coordinate with customers, overseas offices, and carriers. Strong leadership and problem solving are essential.

Responsibilities include daily management of shipments, KPI-driven process improvement, and cost containment. Bilingual English/French is a plus; CIFFA and Dangerous Goods certifications are assets.

Qualifications

• Education in supply chain logistics, international transportation, or related field.
• Minimum two years’ experience in a freight forwarding environment.
• CIFFA certificate is an asset.
• Dangerous Goods certification is an asset.

Responsibilities

• Oversee daily processing and coordination of all shipments.
• Direct desk-level, day-to-day operations of the Operations Department.
• Champion processes to meet or exceed KPI requirements.
• Coordinate schedules with carriers and tender shipments.
• Prepare and publish reports as requested.
• Mentor and train new staff as needed.
• Identify problems and implement timely solutions.
• Control shipment costs and evaluate delivery options.
• Communicate with customers on relevant issues and resolutions.
• Manage new account implementations from SOP to execution.

Skills

Self-starter

Planning & prioritization

English communication

Customer service

Leadership & mentoring

Time management

Problem solving

Attention to detail

Education

Supply chain logistics education

2+ years freight forwarding experience

CIFFA certificate (asset)

Dangerous Goods certification (asset)

Tools

Microsoft Office

CargoWise (asset)

Job description

Job area: Managerial

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Saint-Laurent, Rue Beaulac
Job Posting Title: Team Lead, Ocean Import
Time Type: Full Time

This posting is for an existing vacancy and not intended to create a talent pipeline

The function of the Operations Team Lead is to oversee the processing of all shipments, as well as the movement and monitoring while in route. Supervise the handling of shipments ensuring compliance with DSV’s Corporate guidelines as well as government regulations. This role will have direct communication with customers, overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time.

KEY DUTIES AND RESPONSIBILITIES

• Daily management and coordination of shipments
• Direct desk level, day to day operations of the Operation Department
• Champion process and procedure to meet or exceed company KPI requirements
• Establish and coordinate schedules with carriers and tender shipments
• Prepare and publish reports as requested
• Mentor and train new staff from time to time
• Proactively identify problems and swiftly implement the appropriate solution
• Responsible for cost containment of shipments
• Evaluate shipments, consolidate loads, select most cost-effective method of delivery
• Daily Communication with customer on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution
• Ability to demonstrate deductive logic, problem solving and trouble shooting skills
• Effectively deal with any issues that arise within scope of responsibility
• Adhere to all company policies, procedures, and guidelines

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Education in supply chain logistics, international transportation, or a related field of study
• Minimum two (2) years’ experience in a freight forwarding environment
• CIFFA certificate, an asset
• Dangerous Goods certification, an asset

Skills and Competencies

• Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results
• Good command of English language, both verbally and written
• Above average customer service skills
• Interpersonal skills that build respected professional relationships internally & externally
• Demonstrated good leadership and management skills
• Excellent organizational and time management skills
• Ability to manage tight deadlines
• Excellent problem-solving and analytical skills
• Attention to detail and punctuality
• Be authentic, approachable, open and honest
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• Proficient with both English and French language
• Ability to communicate effectively in a diverse multicultural environment.
• Proficient in Microsoft Office suite
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

DSV does not use AI to screen candidates during the recruitment process