Team Lead, Air Import

DSV - Global Transport and Logistics; Milton; On-site; CAD 48,186 - 58,894; Full time

Job summary

DSV - Global Transport and Logistics in Milton, Canada, seeks a Team Lead for Air Import to oversee shipments and ensure adherence to company and regulatory standards. The role requires directing desk-level operations, mentoring staff, and maintaining proactive communication with customers and overseas offices.

The position emphasizes leadership, problem-solving, and cost-efficient shipment management, with starting salary around $53,540 CAD and comprehensive benefits, reflecting experience and

Qualifications

• Education in supply chain logistics, international transportation, or a related field of study.
• Minimum two (2) years’ experience in a freight forwarding environment.
• CIFFA certificate, an asset.
• Dangerous Goods certification, an asset.
• ACR designated status, an asset (for Airfreight only)

Responsibilities

• Oversee daily management and coordination of shipments.
• Lead desk-level, day-to-day operations of the Operations Department.
• Champion processes to meet or exceed KPI requirements.
• Coordinate schedules with carriers and tender shipments.
• Prepare and publish reports as requested.
• Mentor and train staff as needed.
• Serve as first escalation point for operations and customer service issues.
• Identify and solve problems promptly to minimize impact on operations.
• Manage cost containment of shipments and evaluate routing options.
• Communicate with customers daily on issues and resolutions.
• Support new account implementation from SOP to execution.
• Contribute to continuous improvement of department operations.

Skills

Self-starter

Leadership

Time management

Problem solving

Analytical skills

Customer service

English proficiency

Communication

Education

Education in supply chain logistics or related field

CIFFA certificate

Dangerous Goods certification

ACR designated status (Airfreight)

Tools

CargoWise

Tango

Microsoft Office

Job description

Team Lead, Air Import

Location: Milton, Yukon Court, Canada. Time Type: Full Time. Compensation: Salary starting at $53,540 plus eligible benefits, in accordance with experience and internal equity.

DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals, including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Summary

The function of the Operations Air Import Team Lead is to oversee the processing of all shipments, as well as their movement and monitoring while in transit. The role leads the handling of shipments, ensuring compliance with DSV’s corporate guidelines and government regulations. This position requires direct communication with customers, overseas offices and carriers. The Team Lead mentors and trains new staff and updates internal and external process changes from time to time.

Key Duties and Responsibilities

• Daily management and coordination of shipments
• Lead and direct desk‑level, day‑to‑day operations of the Operations Department
• Champion process and procedure to meet or exceed company KPI requirements
• Establish and coordinate schedules with carriers and tender shipments
• Prepare and publish reports as requested
• Mentor and train new staff from time to time
• Act as the first escalation point for operational and customer service issues
• Proactively identify problems and swiftly implement the appropriate solution
• Responsible for cost containment of shipments
• Evaluate shipments, consolidate loads, select most cost‑effective method of delivery
• Daily communication with customers on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution
• Demonstrate deductive logic, problem‑solving and troubleshooting skills
• Effectively deal with any issues that arise within scope of responsibility
• Work with management to continually improve department operations with a focus on productivity
• Assign and manage workflow
• Responsible for team performance including staff development, recognition through daily desk‑level oversight, guidance and coaching
• Perform other assigned tasks/responsibilities as directed
• Adhere to all company policies, procedures, and guidelines
• Manage conflicts professionally and promote teamwork
• Provide operational coverage in the absence of the operator/supervisor

Quality, Health & Safety

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV’s objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy
• Ensure day‑to‑day activities embrace sustainability, health and safety, thereby reducing the impact on the environment, supporting the communities we work in and reducing incidents in the workplace

Qualifications

Education and Experience

• Education in supply chain logistics, international transportation, or a related field of study
• Minimum two (2) years’ experience in a freight forwarding environment
• CIFFA certificate, an asset
• Dangerous Goods certification, an asset
• ACR designated status, an asset (for Airfreight only)

Skills and Competencies

• Proven ability as a self‑starter, with ability to plan, organize, and establish priorities to meet goals and achieve results
• Good command of English language, both verbally and written
• Above average customer service skills
• Interpersonal skills that build respected professional relationships internally & externally
• Demonstrated good leadership and management skills
• Excellent organizational and time management skills
• Ability to manage tight deadlines
• Excellent problem‑solving and analytical skills
• Attention to detail and punctuality
• Be authentic, approachable, open and honest
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations
• Ability to communicate effectively in a diverse multicultural environment
• Proficient in Microsoft Office suite
• CargoWise + Tango experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position; at times, working beyond these hours may be required by business needs

Additional Notes: Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.