Operations Coordinator

Nippon Express Canada Ltd.; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

Nippon Express Canada Ltd. is seeking an Operations Coordinator for the National Operations Centre to manage air and ocean freight forwarding tasks at a national level. You will execute accurate data entry, manage documentation, coordinate timely releases, and ensure full process compliance.

Responsibilities include e-manifest filing, shipment tracking, document preparation, and collaboration with internal teams, vendors, and overseas offices to maintain high service standards.

Qualifications

• Experience in the freight forwarding industry.
• Shift and weekend work hours are required.
• Prior knowledge and experience in the freight forwarding industry, specifically handling ocean cargo.
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Competency with the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of basic procedures relating to exporting and importing goods from and to Canada.
• Ability to manage one’s own time and prioritize tasks based on time sensitive demands.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Comfortable communicating with others, including colleagues, and outside vendors.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Capable of providing quality service by understanding the needs and requirements.
• Ability to remain calm in stressful situations, work under pressure and meet deadlines.
• Basic knowledge of Microsoft Office products, including Excel and Word.

Responsibilities

• Process e-manifest / ACI filing.
• Coordinate shipment tracking.
• Prepare and distribute documents e.g. AWBs, Bills of Lading, invoices.

Skills

Freight forwarding

Ocean cargo

Customer service

Time management

Problem solving

Communication

English proficiency

Export/import knowledge

Microsoft Office

Attention to detail

Tools

Excel

Word

Freight forwarding software

Job description

Job Summary

The Operations Coordinator for the National Operations Centre is responsible for air and ocean freight forwarding operational tasks at a national level. This role is related to compliance as well as end to end freight operations. They will be expected to execute accurate data entry and complete documentation, coordinate timely releases, and ensure compliances in all aspects of the process.

Key Duties and Responsibilities

• Process e-manifest / ACI filing.


• Coordinate shipment tracking.


• Prepare and distribute documents.eg AWB’s, Bill’s of lading, invoices etc.


• Process shipments for various companies using Nippon Express operating systems.


• Coordination with internal departments, brokerage teams, Nippon Express warehouse personnel, external vendors, other agents, as well as any Nippon Express overseas offices.


• Arrange vendor payments and secure shipment release.


• Coordinate with trucking companies to arrange and monitor shipment Pickups and deliveries.


• Ensure compliance and utilize required software programs to enter and submit information. Verify all required information.


• Enter necessary information in operating systems and obtain and distribute documents require for customs clearance.


• Follow up with cargo irregularities.


• Maintain company standards and procedures.


• Follow company policies.


• Coordinate with shippers for required documentation e.g. commercial invoices, export declarations, permits etc.


• Coordinate with Airlines regarding bookings and rates


• Apply rates based on specific rate agreements and quotations


• Various other tasks as may be required


• Prepare weekly, bi-weekly and monthly reports to meet customer requirements and support senior management financial reporting deadline.


• Maintain total compliance with national security frameworks, specifically the Transport Canada Air Cargo Security Program and the CBSA Partners in Protection (PIP) program.


• Various other tasks may be required.

Education/Certification

• Experience in the freight forwarding industry.


• Shift and weekend work hours are required.


• Prior knowledge and experience in the freight forwarding industry, specifically handling ocean cargo.


• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• Competency with the English language including the meaning and spelling of words, rules of composition, and grammar.


• Knowledge of basic procedures relating to exporting and importing goods from and to Canada.


• Ability to manage one’s own time and prioritize tasks based on time sensitive demands.


• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


• Comfortable communicating with others, including colleagues, and outside vendors.


• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.


• Capable of providing quality service by understanding the needs and requirements.


• Ability to remain calm in stressful situations, work under pressure and meet deadlines.


• Basic knowledge of Microsoft Office products, including Excel and Word.