AI-Powered Customer Success Manager (Hybrid)

Clio; Vancouver; Hybrid; CAD 131,000 - 177,000; Full time

Benefits offered by this job

Hybrid work environment

20 days off per year

RRSP matching

RESP contribution

Clioversary recognition program

DIBE & Accessibility

Job summary

Clio is seeking a Customer Success Manager to join our team in Vancouver, Calgary or Toronto. You will manage value-based relationships, drive adoption, and partner with customers to enable predictable growth.

You’ll leverage AI-driven insights, lead executive engagements, and collaborate with cross-functional teams to maximize retention and expansion opportunities. This is a customer-centric role in a fast-growing SaaS environment.

Qualifications

• Self-motivation and collaboration to exceed customer expectations.
• Strong communication and relationship leadership skills.
• Ability to prioritize, multi-task, and operate in ambiguity.
• Proactive customer management and sales instincts.
• Experience leading executive meetings and workshops.
• 3+ years of customer-facing experience in B2B/Enterprise SaaS.

Responsibilities

• Develop and manage value-based relationships with Clio’s high-value accounts.
• Maintain high customer engagement and satisfaction to drive renewal and upsell.
• Partner with customers to deliver an exceptional experience and support growth.
• Understand client needs and how Clio fits into their ecosystem.
• Leverage AI insights to identify needs and drive retention and growth.
• Educate customers on adopting AI-powered features for business impact.
• Collaborate with Product, Sales, and Onboarding to gather feedback and refine AI capabilities.
• Deliver regular Business Reviews to show value and ROI.

Skills

Self-motivation

Collaboration

Executive meetings

Customer relationships

Account management

SaaS experience

Revenue growth

Cross-functional

Job description

Clio is seeking a Customer Success Manager to join our team in Vancouver, Calgary or Toronto. You will manage value-based relationships, drive adoption, and partner with customers to enable predictable growth.

You’ll leverage AI-driven insights, lead executive engagements, and collaborate with cross-functional teams to maximize retention and expansion opportunities. This is a customer-centric role in a fast-growing SaaS environment.