Engineer - IT Onsite Support S 4A

GENPACT CANADA SERVICES COMPANY; Toronto; Hybrid; CAD 33,000 - 55,000; Full time

Job summary

Genpact is seeking an IT Onsite Support Engineer to join our Toronto, Canada team. You will install and configure hardware, provide end-user support for Windows platforms, and resolve connectivity and device issues.

You will support Office 365, VPNs, and mobile device management in a hybrid work setting. The role requires strong technical and customer-facing skills, with a focus on incident resolution and documentation.

Qualifications

• Bachelors degree in an IT field or related discipline.
• "Bachelors degree in Computer Engineering or Information Technology"
• "Relevant certifications are a plus"

Responsibilities

• Installing and configuring computer hardware, software & peripherals.
• <br/>Managing user accounts, permissions and access controls.
• Providing end-user support for Windows 10/11 and Office 365.
• Resolving issues with connectivity, printers, scanners, phones, and other devices.
• Supporting mobile platforms (iOS, Android, Windows) and Intune management.
• Handling remote connectivity, VPNs, remote apps, and remote access.
• Escalating and resolving incidents with cross-functional teams.
• Documenting incidents and resolutions for knowledge bases.
• Assisting IT teams with on-site activities and asset management.

Skills

Agile Methodology

Applications Support

Backup Management

Cloud Applications

Collaboration Tools

Database Administration

OS management

Security Operations Management

Server Infrastructure

ServiceNow Platform

Storage Management

Windows Deployment Services

Education

Bachelors - Computer Engineering

Bachelors - Information Technology

Bachelors - Network Engineering

Tools

Intune

Office 365

Job description

Engineer - IT Onsite Support SReady to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilitiesInstalling and configuring computer hardware, software & peripheralsManage user accounts as needed, including permissions and access controls.Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).Resolving issues with internet connectivity, printers, scanners, phones, and other equipmentProviding support to growing mobility platform (iOS, Android and windows-based platform).Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.Providing support for Mobile Device Management Platforms (Intune)Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.Deliver and achieve high quality support and service levelDocument and maintain accurate records of incidents and resolutions.Assist other IT teams, acting as the local “hands and eyes” in resolving IT technical issues.Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.Provide support to end-users, both remotely and on-site, addressing technical problems and answering questionsManage and track IT assets, including computers, peripherals, and other equipment.Assist in the procurement process for new equipment and softwareWork closely with other IT team members and departments to resolve complex issues and implement new solutionsCreate/Update/ Manage knowledge articlesResponsible for office movements/decommission/setupQualificationsBachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network EngineeringCertificationsCompTIA A+ - New HorizonsNew Horizons, Comptia Server+ - ComptiaComptia, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco, Microsoft Office Specialist MS Access - MicrosoftMicrosoftRequired SkillsAgile Methodology, Applications Support, Backup Management, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, Storytelling, Windows Deployment Services (WDS), Windows Server SupportLanguageEnglish (Required)Language Proficiency -Upper Intermediate - B2Additional Job Location -Job TypeRegularMaster Skill List -IT Onsite Support SRemote Type -HybridWork Shift -Day Job (Canada)Compensation Range-33,000 to 55,000 CADWhy join Genpact?Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.