AI and Automation Analyst

Global Payments Inc.; Toronto; On-site; CAD 120,000 - 169,000; Full time

Job summary

Global Payments Inc. in Toronto is seeking an AI and Automation Analyst to help shape the future of global commerce.

You will lead cross-functional initiatives using RPA and AI to improve efficiency, scalability, and customer experience across the payments organization. You will partner with Product, Technology, Operations, Finance, Risk, and Commercial teams, analyze current-state processes, and implement data-driven improvements with measurable outcomes.

Qualifications

• Deep expertise in payments and regulatory landscape.
• Experience with RPA and AI agents.
• Proven track record leading process transformation.
• Strong analytical and problem-solving abilities.
• Excellent stakeholder communication and cross-functional work.

Responsibilities

• Lead process improvement initiatives using RPA and AI agents.
• Partner with Product, Technology, Operations, Finance, Risk, and Commercial teams.
• Analyze current-state processes and implement data-driven improvements.
• Develop and track key performance metrics.
• Drive stakeholder alignment to deliver strategic outcomes.
• Conduct root cause and cost-benefit analyses.
• Advise on operational excellence and continuous improvement.

Skills

Payments domain expertise

RPA & AI tooling

Lean Six Sigma

Analytical thinking

Cross-functional collaboration

Stakeholder management

Communication skills

Problem-solving

Tools

UiPath

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for an

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for an AI and Automation Analyst to join our ever-evolving team and help shape the future of global commerce.

What You'll Own

• Utilize RPA and AI Agents to lead high-impact process improvement initiatives that enhance efficiency, scalability, and customer experience across our payment's organization.
• Partners with Product, Technology, Operations, Finance, Risk, and Commercial teams to solve complex business challenges.
• Analyze current-state processes, identify opportunities, and implement data-driven improvements.
• Develop and track key performance metrics to measure success and uncover future optimization opportunities.
• Facilitate cross-functional programs and drive stakeholder alignment to deliver strategic outcomes.
• Conduct root cause, cost-benefit, and operational analyses to support informed business decisions.
• Serve as a trusted advisor on operational excellence, process re-engineering, and continuous improvement best practices.

What You'll Bring

• Deep expertise in payments, financial services, and the regulatory landscape, with the ability to navigate complex business and operational environments.
• An understanding of tooling to support automation of manual processes, inclusive of UI Path for RPA Automation and AI agents.
• Proven experience leading process transformation and operational excellence initiatives using methodologies such as Lean, Six Sigma, or similar frameworks.
• Strong analytical and problem-solving skills, with a track record of identifying opportunities, influencing decisions, and delivering measurable business outcomes.
• Ability to communicate effectively with audiences ranging from individual contributors to executive leadership, translating complex concepts into actionable insights.
• Experience partnering across Product, Technology, Operations, Risk, and Commercial teams to drive alignment and execution.
• Exceptional presentation, facilitation, and stakeholder management skills, with the ability to influence without direct authority.
• A proactive, resourceful mindset with a passion for continuous improvement, innovation, and building scalable solutions.

About The Team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $85,900.00-$121,300.00. This range reflects what we reasonably expect to offer based on the role's responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale. This position is eligible for bonus.