Team Leader- Business Solutions Associate

Global Payments Inc.; Markham; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Benefits

3 weeks vacation

Monthly commissions

Team incentives

Job summary

Global Payments Inc. in Markham, Ontario is seeking a Team Leader, Business Solutions Associate to guide a high-performing team delivering merchant experiences and client relationships.

You will drive operational excellence, resolve complex challenges, and identify opportunities to enhance service delivery while supporting revenue growth in a fast-paced payments environment. This role offers base salary and monthly incentives, with benefits and vacation.

Qualifications

• Proven experience leading teams and driving performance.
• Strong ability to manage client relationships and stakeholder expectations.
• Track record of improving processes and service delivery.

Responsibilities

• Lead and coach a high-performing team to deliver exceptional merchant experiences.
• Resolve complex client issues and protect key relationships.
• Identify and implement operational improvements to increase efficiency and reduce risk.
• Support revenue growth through cross-functional collaboration and value expansion.
• Champion change initiatives and ensure readiness across teams.

Skills

Leadership

Client management

Operations

Communication

Problem solving

Education

Bachelor's degree in Business/Commerce/Operations

Job description

Make your mark at one of the biggest names in payments. We’re looking for a Team Leader, Business Solutions Associate to join our ever-evolving Business Solutions Team and help shape the future of global commerce. In this role, you'll lead a high-performing team that delivers exceptional merchant experiences, drives operational excellence, and strengthens long-term client relationships. Your leadership will directly influence service quality, business growth, and the success of merchants who rely on Global Payments every day. By empowering your team, improving processes, resolving complex challenges, and identifying new opportunities, you'll help create seamless payment experiences while advancing our mission to deliver innovative solutions that power commerce around the world. This is an opportunity to make a measurable impact, grow your leadership career, and contribute to the future of a global payments and technology leader.

We offer a base salary of $60,000 - $65,000 + monthly commissions and team sales incentives + benefits + 3 weeks paid vacation...and much much more...

What you'll own

• Lead and elevate team performance by fostering a culture of accountability, coaching, and continuous improvement that strengthens merchant satisfaction, operational excellence, and business results.
• Drive exceptional merchant outcomes by ensuring complex issues, escalations, and service challenges are resolved effectively, protecting client relationships and reinforcing trust in Global Payments.
• Identify and implement operational improvements that increase efficiency, reduce risk, enhance service delivery, and create a better experience for merchants, colleagues, and business partners.
• Influence business growth opportunities by strengthening merchant relationships, uncovering opportunities to expand value, and supporting revenue growth while maintaining a client-first approach.
• Champion cross-functional collaboration and change initiatives that improve processes, support strategic objectives, and ensure teams are prepared to successfully navigate evolving business needs.

What you'll bring

• Proven experience in client management, customer support, account management, operations, payment services, or a related field, with a track record of delivering strong business and client outcomes.
• Leadership experience with the ability to coach, motivate, and develop high-performing teams while fostering accountability and engagement.
• Strong relationship-building and stakeholder management skills, with the ability to influence outcomes and collaborate effectively across multiple business functions.
• Demonstrated problem-solving and analytical capabilities, with experience identifying opportunities, implementing improvements, and driving measurable results.
• Excellent communication and decision-making skills, with the ability to manage competing priorities and navigate complex situations in a fast-paced environment.

It's a bonus if you have

• A bachelor's degree in Business, Commerce, Operations Management, Finance, or a related field.
• Experience leading process optimization, continuous improvement, or operational excellence initiatives.
• Knowledge of payment processing, merchant services, financial services, or a related industry.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.