Agriculture Programs CSR — Frontline Support (Temp)

Saskatchewan Crop Insurance Corporation; Estevan; On-site; CAD 38,000 - 52,000; Full time

Job summary

Saskatchewan Crop Insurance Corporation (SCIC) is seeking a temporary Customer Service/Administrative Associate for up to 18 months. The role focuses on frontline customer service, clerical support, and administering SCIC programs across multiple channels including in-person and digital inquiries.

Responsibilities include contract processing, data entry into various databases, and coordinating with the CSO Manager to resolve customer issues, while maintaining confidentiality and accuracy in all

Qualifications

• Grade 12 diploma, with a minimum of one-year experience providing frontline customer service.
• Knowledge of Saskatchewan agriculture with ability to have conversations with customers about their farming operations.
• Communication skills with the ability to effectively share information, listen actively, and respond empathetically to customer inquiries and concerns.
• Self-motivated, with the ability to manage multiple workflows, responding to customer needs and providing timely follow‑up.
• Mathematical skills with the ability to complete simple calculations.
• Computer literacy with knowledge and experience with a variety of computer applications such as Microsoft Word, Excel, and Outlook.

Responsibilities

• Provide excellent frontline customer service and clerical support while promoting and administering SCIC programs.
• Answer a variety of internal/external customer questions regarding SCIC programs via the provincial virtual contact centre, toll-free lines, walk-ins, fax and/or emails.
• Maintain, administer and process customers’ contracts ensuring efficiency and accuracy.
• Data capture customers’ financial and program-specific information into databases.
• Contact customers to obtain and exchange information, discuss and confirm program/contract requirements.
• Prepare, distribute, check and process adjuster work within the customer system as assigned.

Skills

Frontline customer service

Data entry

Microsoft Word

Excel

Outlook

Communication skills

Multi-tasking

Education

Grade 12 diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Saskatchewan Crop Insurance Corporation (SCIC) is seeking a temporary Customer Service/Administrative Associate for up to 18 months. The role focuses on frontline customer service, clerical support, and administering SCIC programs across multiple channels including in-person and digital inquiries.

Responsibilities include contract processing, data entry into various databases, and coordinating with the CSO Manager to resolve customer issues, while maintaining confidentiality and accuracy in all