Customer Service Manager

Saskatchewan Crop Insurance Corporation (SCIC); Humboldt; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government agency in Canada is seeking a Customer Service Office Manager to lead a team delivering agriculture business risk management programs. The ideal candidate will have a diploma in Agriculture/Business, supervisory experience, and strong communication skills to manage customer inquiries and staff effectively. This full-time role requires budget management and a willingness to travel throughout the province.

Qualifications

• Minimum three years experience in agriculture business risk management.
• Experience managing diverse teams in remote locations.
• Strong understanding of current farm practices and agricultural trends.

Responsibilities

• Provide direction and leadership to staff in Customer Service Office.
• Ensure effective delivery of program initiatives across offices.
• Answer customer inquiries and manage office budget.

Skills

Leadership

Communication

Interpersonal Skills

Organizational Skills

Budget Management

Education

Diploma in Agriculture or Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Saskatchewan Crop Insurance Corporation (SCIC)

Responsibilities

• Reporting to the Regional Manager (Manager, Operations & Readiness or Manager, Operations & Risk), this position is responsible for the leadership of one Customer Service Office (CSO). As part of the role, this position provides guidance to staff on the administration of SCIC’s business risk management programs, along with the ongoing initiatives and provides excellent customer service.
• Provide direction and leadership to staff in one Customer Service Office (CSO), including coordination of work and formal and informal coaching, performance management, mentoring and training.
• Ensure effective delivery of program initiatives by ensuring that program standards and changes to programs are implemented and enforced consistently across offices.
• Collaborate with others within the Insurance Unit and across the organization to leverage synergies in program delivery to enable service excellence.
• Provide technical agricultural information to staff and customers to respond to inquiries, solve problems or provide training.
• Answer customer inquiries and respond to customer issues in a timely and knowledgeable manner in order to provide excellent customer service.
• Prepare and manage the budget for the office(s) to ensure efficiency and fiscal responsibility.
• Serve on a variety of internal/external committees and task teams to promote and review agricultural issues.

Qualifications:

• To be successful in this position you will need a diploma in the field of Agriculture or Business Administration with a minimum of three years combined experience in the administration and delivery of agriculture business risk management programs paired with progressively more responsible supervisory/management experience. Consideration may be given to those with an equivalent combination of education and experience. Other qualifications include:
• An agricultural background with detailed knowledge of current farm practices and awareness of emerging agriculture trends.
• Excellent supervisory skills, demonstrated through effective leadership, with the ability to manage two diverse teams of people in remote locations.
• Excellent verbal and written communication skills with the ability to explain complex policies and procedures and deal with volatile situations in a professional manner.
• Strong interpersonal skills with the ability to establish relationships with customers and staff to enable service excellence.
• Strong organizational skills with the ability to meet deadlines and adapt to shifting priorities.
• Experience in developing and managing a budget.
• Knowledge of and experience with computers, such as Microsoft Word, Excel and Outlook.
• A criminal record check is required.
• Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
• A valid driver’s license and a willingness to travel throughout the province is required.

Apply by September 9, 2025, at 11:55pm

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Government Administration

We’re removing unnecessary boilerplate and duplicate sections to focus on the role and qualifications.