Customer Service Representative

Autism Services; Estevan; On-site; CAD 38,000 - 54,000; Full time

Job summary

Saskatchewan Crop Insurance Corporation is seeking a dedicated customer service and clerical specialist to join the CSO team in Estevan. You will provide frontline service, answer inquiries about SCIC programs, and maintain contracts and data entry across multiple databases.

This role requires accuracy, confidentiality and teamwork within the sales/service environment, with opportunities to mentor staff and support annual program administration and claim processing.

Responsibilities

• Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.
• Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll free lines, walk-ins, fax and/or emails.
• Maintain, administer and process customers contracts ensuring efficiency and accuracy.
• Data capture customers financial and program specific information into various databases.
• Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
• Interpret and validate financial information used during the data assessment process.
• Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
• Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
• Resolve problems associated with customers Crop Insurance claim and/or AgriStability application.
• Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition, as required.
• Participate as a member of the sales team for the annual sales of the Crop Insurance program.
• Mentor and assist less experienced staff in the CSO.
• Multitask working with multiple customer files, phone calls, walk-in traffic and interruptions while maintaining customer confidentiality.

Job description

Application Information

Employer Name: Saskatchewan Crop Insurance Corporation

What you'll do:

• Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.
• Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll free lines, walk-ins, fax and/or emails.
• Maintain, administer and process customers contracts ensuring efficiency and accuracy.
• Data capture customers financial and program specific information into various databases.
• Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
• Interpret and validate financial information used during the data assessment process.
• Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
• Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
• Resolve problems associated with customers Crop Insurance claim and/or AgriStability application.
• Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition, as required.
• Participate as a member of the sales team for the annual sales of the Crop Insurance program.
• Mentor and assist less experienced staff in the CSO.
• Multitask working with multiple customer files, phone calls, walk-in traffic and interruptions while maintaining customer confidentiality.