Agent-conseil ou agente-conseil, Expérience membre et client-FR

Desjardins; Montreal West; On-site; CAD 45,000 - 60,000; Full time

Job summary

Une grande institution financière recherche un agent-conseil pour enrichir l'expérience client. Dans ce poste, vous fournirez des conseils sur les transactions et promouvrez des solutions numériques pour aider les membres à naviguer en toute sécurité dans le monde bancaire. Des avantages compétitifs et un environnement inclusif sont offerts.

Benefits

Salaire compétitif avec bonus annuel

4 semaines de vacances flexibles dès la première année

Plan de retraite à prestations définies

Assurance groupe avec services de télémédecine

Remboursement pour dépenses de santé et matériel de travail à distance

Qualifications

• Expérience en service à la clientèle dans le secteur bancaire.
• Capacité à conseiller les clients sur les solutions numériques.
• Compétences interpersonnelles pour maintenir la relation avec les membres.

Responsibilities

• Assister les membres avec leurs opérations et transactions bancaires.
• Promouvoir les produits et services de Desjardins.
• Soutenir les membres victimes de fraudes ou d'irrégularités.

Skills

Service à la clientèle

Conseil

Promotion des produits

Autonomie numérique

Job description

Agent-conseil ou agente-conseil, Expérience membre et client-FR

Join us to apply for the Agent-conseil ou agente-conseil, Expérience membre et client-FR role at Desjardins.

Several opportunities are currently available in the Montreal region.

As an agent(e)-conseil, expérience membre et client, you will enhance the experience of members and clients by advising them on their banking transactions and promoting Desjardins products and services. You will also act as an ambassador for digital solutions, helping members use technological tools safely. Specifically, your responsibilities will include:

• Assisting members and clients with their operations and transactions, and informing them about existing applications and technological tools to foster greater autonomy
• Contributing to business development and maintaining relationships through service delivery and activities
• Supporting members and clients who have experienced fraud or irregularities and directing them to designated partners

What we offer

• Competitive salary and annual bonus
• 4 flexible weeks of vacation from the first year
• A defined benefit pension plan providing a predictable and stable income during retirement
• Group insurance plan including telemedicine services
• Reimbursement for health, wellness, and remote work equipment expenses

Benefits are applicable based on eligibility criteria.

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming everyone, valuing their differences and uniqueness, and providing a supportive work environment. Discrimination in any form is strictly prohibited. We aim for our teams to reflect the diversity of our members, clients, and communities.

If you need assistance to make the recruitment process or the position more accessible, please inform us. Accommodations will be provided at any stage of the recruitment process upon request.

Job family

Member and client services - sales (GF)