Agent, Cargo

Canadian North; Ottawa; Presencial; CAD 32.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Extended health, dental, and life

Travel privileges with Canadian North

Retirement savings plan

Disability coverage

Promotional opportunities

Descripción de la vacante

Canadian North is seeking a Customer Service - Cargo Operations agent based in Ottawa to assist with processing and pickup of cargo. You will support shipping, logging, and communications with aircraft operations while ensuring accuracy and safety compliance.

The role offers a starting wage of $21.50 per hour with a $2.00 language premium, and includes comprehensive benefits and opportunities for advancement.

Formación

• Strong communication and teamwork are essential, with the ability to manage multiple tasks in a fast-paced environment.
• Proven customer service experience and reliability in handling cargo processes.
• Familiarity with cargo handling procedures and safety regulations is preferred.

Responsabilidades

• Support cargo operations and assist customers with processing and pickup of cargo packages.
• Record flight arrival and departure times and maintain logs per procedures.
• Issue airway bills and process sales reports for deposits.

Conocimientos

Strong communication

Organizational skills

Interpersonal skills

Multi-tasking

Customer service

Educación

High School diploma or equivalent

Herramientas

Canadian North Cargo computer program

Cargo operations manual

Descripción del empleo

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why Work With Us?

Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan

Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation

Career Growth – Build your aviation career with the trusted airline of the Arctic

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

About the position

To preform customer service in relation to Cargo operations. Assist customers with processing and picking up with cargo packages.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour in accordance with the UNIFOR Collective Agreement. This role includes a $2.00 per hour language premium.

Reporting to: Manager, Cargo & Ramp

DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:

• Comply with Company and MOT Standards and Regulations;
• Assist with claims for damaged or missing goods;
• Maintain records as required;
• Record flight arrival and departing times;
• Conduct radio communications with the aircraft;
• Process load control data;
• Issue Airway Bills and process sales reports for deposit;
• Disseminate information;
• Process shipment and reception of all cargo;
• Initiate claims resulting from missing and damaged cargo;
• Perform other duties and functions related to the foregoing;
• Cargo reservations create reservations and compute fares for customers;
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:

• High School diploma or equivalent related work experience
• One (1) year of previous experience
• Previous accounting experience considered an asset;
• Knowledge and experience, preferably in cargo/ramp operations, considered an asset;
• Knowledge of Canadian North’s Cargo computer program;
• Knowledge of Canadian North Cargo and Ramp procedures manual;
• Operational knowledge of company aircraft handling;
• Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods acceptance level certificate;
• Demonstrated strong communication, organizational, & interpersonal skills;
• Ability to accomplish multiple tasks in high pressure, high volume environment;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Ottawa, ON.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority.As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues, but you are responsible for the shifts that you are scheduled.Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.