Agent, Station

Canadian North; Gjoa Haven; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive pay and benefits

Discounted travel and free passes

Career growth opportunities

Job summary

Canadian North is hiring a Station Agent to load and unload cargo and passenger baggage, check in passengers, and coordinate boarding and departures. You will handle communications with customers, process payments for cargo and tickets, and maintain flight records.

The role offers compensation under the UNIFOR collective agreement, with a starting pay rate and additional allowances; language skills in Inuktitut are a bonus.

Qualifications

• Must have completed grade 10 or have equivalent job experience in related areas such as warehouse or customer service.
• Demonstrated customer service skills.
• Ability to obtain a dangerous goods handling certificate.
• Ability to obtain an Airside Vehicle Operators Permit (AVOP).
• Ability to communicate in Inuktitut is an asset.

Responsibilities

• Load and offload cargo and passenger bags.
• Check in and board passengers; manage arrival/departure times.
• Conduct communications with customers and process payments for cargo and tickets.
• Maintain records and flight data; assist with weight and balance.

Skills

Customer service

Communication

AVOP eligibility

Education

Grade 10 or equivalent

Job description

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why You’ll Love Working With Us

• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

About the position

The Station Agent loads and offloads cargo and passenger bags, checks in and boards passengers, handles arrival and departure times, completes paperwork, conducts email and telephone communication with internal and external customers, and processes payments for cargo and tickets.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 CAD per hour as per the UNIFOR Collective Agreement. The successful candidate will also receive a Northern Living Allowance of $9.13 CAD per hour. In addition, candidates fluent in Inuktut will receive a language premium of $2.00 CAD per hour.

Reporting to: Manager, Northern Hamlets.

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Maintain records as required and disseminate information;
• Record flight arrival and departing times;
• Conduct radio communications with the aircraft;
• Process weight and balance and load control data;
• Process shipment and reception of all cargo;
• Handle all cargo;
• Provide services to the aircraft on the ground as required;
• Perform all warehouse related duties;
• Perform commissary duties;
• Assist with reconfiguration of aircraft as required;
• Assist passengers with mobility and special needs;
• Assist with claims for damaged or missing goods;
• Process passengers and baggage;
• Make reservations and compute fares;
• Issue tickets/airway bills and process sales reports for deposit;
• Assemble, control and transmit reservations and passenger data;
• Administer Interline and employee travel both business and pleasure;
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

• Must have completed grade 10 or have equivalent job experience in the related areas: warehouse, customer service, etc;
• Demonstrated customer service skills;
• Ability to obtain a dangerous goods handling certificate;
• Ability to obtain an Airside Vehicle Operators Permit (AVOP);
• Ability to communicate in Inuktitut a definite asset;

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs.

Please note: relocation assistance and housing is not provided for this position. The successful candidate must be located in Goja Haven, NU

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues, but you are responsible for the shifts that you are scheduled.