Coordinator, Ramp

Canadian North; Ottawa; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive pay & benefits

Discounted travel & free passes

Career growth

Job summary

Canadian North in Ottawa, ON is seeking a Ramp Coordinator to lead a team across technical ops, customer service, and ramp activities, prioritizing safety and on-time performance. You will perform Ramp Attendant duties and manage scheduling, training, and guidance.

The role reports to the Manager, Cargo & Ramp, with duties spanning leadership, administrative tasks, and shift coordination. The position follows the UNIFOR Collective Agreement, starting pay at $21.50/hr plus a $4.25/hr Coordinator

Qualifications

• High school diploma or equivalent related work experience.
• 1 year of previous supervisory experience required.
• Must hold a valid driver’s license.
• Must be able to obtain and retain a 'D' towing permit and radio license.
• Knowledge of cargo handling and processing procedures.
• Knowledge of dangerous goods handling certificate required.
• Weight & balance knowledge and experience necessary.
• Knowledge of loading and load control on company aircraft.
• Forklift driving experience an asset.
• Knowledge of Canadian North's Cargo Computer Program, Cargo Ramp Procedures Manual and Sabre an asset.
• Ability to communicate in Inuktitut a definite asset.
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Responsibilities

• Provide input into Employee scheduling and assignment, on the job training and instruction.
• Ensure that Company policies and procedures are adhered to, and deviations to same shall be reported to management.
• Provide leadership, support and direction to a group of employees.
• Carry out related administrative duties.
• Maintain records as required.
• Record flight arrival and departing times.
• Conduct radio communications with the aircraft.
• Process weight and balance and load control data.
• Disseminate information.
• Handle all cargo.
• Perform service for aircraft on the ground including De-icing.
• Perform all warehouse related duties.
• Assist Cargo Agents or Cargo Attendants if so required; and
• Other duties as assigned.

Skills

Leadership

Supervisory experience

Driver's license

Radio license

Communication

Inuktitut (asset)

Education

High school diploma

Tools

Cargo Computer Program

Sabre

Job description

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why You'll Love Working With Us

• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

Total Rewards & Employee Benefits

We're committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

About this position

The Ramp Coordinator plays a key role in leading and supporting a team of employees in technical operations, customer service, and day-to-day ramp activities. This position ensures all decisions prioritize safety while maintaining on-time performance and proactively planning for irregular operations.

As a working member of the team, the Ramp Coordinator performs all duties of a Ramp Attendant while also handling related administrative tasks. This role contributes to scheduling and task assignments, provides on-the-job training, and offers ongoing guidance to team members.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour or commensurate with experience as per the UNIFOR Collective Agreement. The successful candidate will also receive a Coordinator premium of $4.25 per hour.

Reporting to: Manager, Cargo & Ramp.

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Provide input into Employee scheduling and assignment, on the job training and instruction;
• Ensure that Company policies and procedures are adhered to, and deviations to same shall be reported to management;
• Provide leadership, support and direction to a group of employees;
• Carry out related administrative duties;
• Maintain records as required;
• Record flight arrival and departing times;
• Conduct radio communications with the aircraft;
• Process weight and balance and load control data;
• Disseminate information;
• Handle all cargo;
• Perform service for aircraft on the ground including De-icing;
• Perform all warehouse related duties;
• Assist Cargo Agents or Cargo Attendants if so required; and
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

• High school diploma or equivalent related work experience;
• 1 year of previous supervisory experience required;
• Must hold a valid driver’s license;
• Must be able to obtain and retain a "D" towing permit and radio license;
• Must be knowledgeable of cargo handling and processing procedures;
• Knowledge of dangerous goods handling and ability to obtain and retain a dangerous goods handling certificate required;
• Weight & balance knowledge and experience necessary;
• Knowledge and experience of loading and load control on company aircraft;
• Forklift driving experience an asset;
• Knowledge of Canadian North's Cargo Computer Program, Cargo Ramp Procedures Manual and Sabre an asset;
• Ability to communicate in Inuktitut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Ottawa, ON.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.