Agency Operations Lead - Campaign Delivery

Loblaw Agency; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Loblaw Agency is seeking a Manager, Agency Operations for an 18-month contract to lead and coordinate integrated marketing campaigns across Canada. You will act as the primary liaison between Brand Partners and our agency teams, guiding scope, milestones, and deliverables to meet campaign objectives.

The role requires 3+ years of project leadership in an agency setting, with strong communication and strategic thinking.

Qualifications

• Bachelor's degree required; 3+ years of leading, managing, and delivering complex projects.
• Agency account management experience is preferred; leadership is essential.
• PM certifications (PMP, CAPM, PMI-ACP or CSM) considered an asset.

Responsibilities

• Serve as the liaison between Brand Partners and agency teams, aligning objectives and deliverables.
• Lead projects and campaigns from intake to delivery with detailed plans and timelines.
• Coordinate with strategy, creative, production, media and operations for seamless execution.
• Manage expectations, scope, risks and changing priorities, escalating issues when needed.
• Facilitate reviews, consolidate feedback, and drive clear direction for teams.
• Forecast, resource, and reconcile accounts; maintain transparency on progress and next steps.

Skills

Leadership

Project management

Communication

Strategic thinking

Education

Bachelor's degree in a related field

Tools

MS Office / MS Suite

Job description

Loblaw Agency is seeking a Manager, Agency Operations for an 18-month contract to lead and coordinate integrated marketing campaigns across Canada. You will act as the primary liaison between Brand Partners and our agency teams, guiding scope, milestones, and deliverables to meet campaign objectives.

The role requires 3+ years of project leadership in an agency setting, with strong communication and strategic thinking.