Manager, Agency Operations

Loblaw Agency; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Loblaw Agency is seeking a Manager, Agency Operations for an 18-month contract to lead and coordinate integrated marketing campaigns across Canada. You will act as the primary liaison between Brand Partners and our agency teams, guiding scope, milestones, and deliverables to meet campaign objectives.

The role requires 3+ years of project leadership in an agency setting, with strong communication and strategic thinking.

Qualifications

• Bachelor's degree required; 3+ years of leading, managing, and delivering complex projects.
• Agency account management experience is preferred; leadership is essential.
• PM certifications (PMP, CAPM, PMI-ACP or CSM) considered an asset.

Responsibilities

• Serve as the liaison between Brand Partners and agency teams, aligning objectives and deliverables.
• Lead projects and campaigns from intake to delivery with detailed plans and timelines.
• Coordinate with strategy, creative, production, media and operations for seamless execution.
• Manage expectations, scope, risks and changing priorities, escalating issues when needed.
• Facilitate reviews, consolidate feedback, and drive clear direction for teams.
• Forecast, resource, and reconcile accounts; maintain transparency on progress and next steps.

Skills

Leadership

Project management

Communication

Strategic thinking

Education

Bachelor's degree in a related field

Tools

MS Office / MS Suite

Job description

Manager, Agency Operations - 18mth Contract

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

About Us

At Loblaw Agency, we expertly translate our customers’ needs into real, engaging work that speaks to Canadians and drives brand love. Join our growing team and come dream up original creative for some of Canada’s most loved and trusted brands!

Job Description

We are looking for a Manager, Agency Operations, who will help plan and execute integrated marketing campaigns with both leadership skills and an attention to detail. This role will serve as the primary point of contact between our agency and marketing teams, representing the interests of each group to ensure campaigns are delivered and objectives are met. The ideal candidate will be a problem‑s olver with experience leading creative and client teams through marketing projects.

The Manager, Agency Operations will report to the Sr. Manager, Agency Operations and support our retail portfolios.

What You’ll Do

• Serve as the key liaison and trusted partner between Brand Partners and agency teams, building strong relationships and ensuring alignment on business objectives, priorities, expectations, and deliverables.
• Develop a strong understanding of Brand Partner businesses, marketing objectives, and priorities to provide thoughtful counsel and help translate business needs into actionable agency opportunities.
• Lead projects and integrated campaigns from intake through delivery, developing project plans, workback schedules, key milestones, stakeholder reviews, approvals, and delivery timelines.
• Partner closely with cross-functional teams including strategy, creative, production, media, and operations to ensure seamless execution and high-quality work.
• Proactively manage Brand Partner expectations, project scope, timelines, risks, and changing priorities, identifying solutions and escalating issues when required.
• Facilitate creative reviews and stakeholder discussions, consolidating and translating feedback into clear, actionable direction for internal teams while ensuring feedback is addressed.
• Build strong relationships across the agency and with Brand Partners, anticipating needs and identifying opportunities to strengthen the partnership and improve ways of working.
• Drive accountability across project teams, ensuring roles, responsibilities, dependencies, and deliverables are clearly understood and commitments are met.
• Represent assigned accounts and projects in regular intake, resourcing, status, forecasting, and reconciliation meetings, providing clear visibility into priorities, progress, risks, and next steps.
• Develop and maintain key campaign and account documentation, including executional briefs, status updates, traffic sheets, asset matrices, meeting documentation, and other materials required for successful delivery.
• Partner with the broader Agency Operations team to forecast, track, and reconcile agency fees and production costs, maintaining visibility into account financials.
• Contribute to continuous improvement across agency processes and ways of working, identifying opportunities to create greater efficiency and deliver a strong Brand Partner experience.

What You’ll Need

• Bachelor's degree in a related field
• 3+ years of relevant experience with a proven track record of successfully leading, managing, and delivering complex projects
• Account management agency experience preferred
• Proven leadership skills with the ability to inspire and guide cross‑functional teams
• PMP, CAPM, PMI‑ACP or CSM designations considered an asset
• Strong strategic thinking, problem‑solving, and decision‑making abilities
• Proficiency in project management tools and MS Suite
• Excellent communication, negotiation, and interpersonal skills
• Detail‑oriented, highly organized, and adept at managing multiple projects simultaneously
• In‑depth knowledge of production workflows, industry trends, and emerging technologies
• Business acumen and a customer‑focused approach
• Ability to thrive in a fast‑paced, dynamic environment

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision‑making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle Salariale à L’embauche

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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