Account Manager

Jobtailor; Lévis; On-site; CAD 90,000 - 120,000; Full time

Job summary

Desjardins in Canada seeks a seasoned professional to manage key client relationships, analyze client needs, and drive sales and business development initiatives. The role emphasizes negotiation, service offers, and cross-functional collaboration with English- and French-speaking partners.

The ideal candidate holds a Bachelor's degree with at least six years of relevant experience, is fluent in French and English, and demonstrates strong communication, negotiation, and customer-focused skills.

Qualifications

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to duties or tools and interactions with English-speaking partners, members and/or clients
• Action oriented
• Communicates effectively
• Customer Focus
• Differences
• Drive results
• Interpersonal Savvy
• Nimble learning

Responsibilities

• Maintain lasting, personal business relationships with clients to promote services
• Analyze the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy
• Determine a course of action and negotiate terms
• Manage accounts by serving as the link between clients and the organization
• Ensure clients have the products and services they need, are using them correctly, and are satisfied with them
• Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk
• Negotiate terms
• Drive results by helping the unit achieve sales and business development objectives
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards and directives
• Advise and serve as specialist to clients
• Establish and negotiate product and service terms

Skills

Client Relationship Management

Negotiation Skills

Sales and Business Development

Bilingual in French and English

Customer Focus

Education

Bachelor's degree

Job description

• Maintain lasting, personal business relationships with clients to promote services
• Analyze the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy
• Determine a course of action and negotiate terms
• Manage accounts by serving as the link between clients and the organization
• Ensure clients have the products and services they need, are using them correctly, and are satisfied with them
• Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk
• Negotiate terms
• Drive results by helping the unit achieve sales and business development objectives
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards and directives
• Advise and serve as specialist to clients
• Establish and negotiate product and service terms

Requirements

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Action oriented
• Communicates effectively
• Customer Focus
• Differences
• Drive results
• Interpersonal Savvy
• Nimble learning

Core Competencies

Demonstrates strong client relationship management and negotiation skills, with a focus on achieving sales and business development objectives. Proficient in analyzing client needs and recommending effective strategies to enhance satisfaction and profitability.

Highest-signal resume keywords

• Client Relationship Management
• Negotiation Skills
• Sales and Business Development
• Bilingual in French and English
• Customer Focus

Hard Skills

• Bachelor's Degree
• Relevant Experience
• Analysis of Client Needs
• Integrated Service Offers
• Turnaround Strategy

Soft Skills

• Effective Communication
• Interpersonal Savvy
• Action Oriented
• Nimble Learning
• Drive Results