Assistant Manager, Member Services, Sales Support

Jobtailor; Montreal (administrative region); On-site; CAD 90,000 - 130,000; Full time

Job summary

Desjardins in Montreal seeks a senior leader to head the member services and sales support department. You will manage a team focused on selling products and delivering sales support to sales teams while building long-term client and member relationships.

You will draw up and monitor a business plan, ensure performance, drive process improvements, and lead change management to deliver outstanding service in a cooperative culture.

Qualifications

• Bachelor's degree in a related field.
• A minimum of four years of relevant experience.
• Knowledge of French is required.
• Action oriented.
• Customer Focus.
• Decision quality.
• Develops talent.
• Drive results.
• Engagement.
• Nimble learning.
• Work processes.

Responsibilities

• Lead the member services and sales support department.
• Manage a team dedicated to selling products and services and/or providing comprehensive sales support to sales teams.
• Build and maintain long-term business relationships with clients and members.
• Draw up and monitor a business plan addressing priorities, challenges and objectives.
• Ensure unit performance and sound, prudent risk management.
• Follow up on results and manage employee performance.
• Oversee skills development and maintain high-quality service.
• Coach team members and provide recommendations based on member and client needs.
• Help develop business strategies aligned with Desjardins’s strategic priorities.
• Ensure service quality, business relationships, and member/client experience.
• Implement and monitor action plans to achieve target results.
• Lead change management, talent acquisition and management, team synergy, engagement and empowerment.
• Develop a competitive and profitable service offer with partnerships across the organization.
• Ensure process efficiency and continuous improvement.
• Promote the Desjardins brand and strengthen community relationships.
• Uphold Desjardins’s cooperative values.

Skills

Team Management

Customer Focus

Decision Quality

Drive Results

Engagement

Talent Development

Nimble Learning

Action Oriented

Work Processes

Education

Bachelor's Degree

Job description

• Lead the member services and sales support department
• Manage a team dedicated to selling products and services and/or providing comprehensive sales support to sales teams
• Build and maintain long-term business relationships with clients and members
• Draw up and monitor a business plan addressing priorities, challenges and objectives
• Ensure unit performance and sound, prudent risk management
• Follow up on results and manage employee performance
• Oversee skills development and maintain high-quality service
• Coach team members and provide recommendations based on member and client needs
• Help develop business strategies aligned with Desjardins’s strategic priorities
• Ensure service quality, business relationships, and member/client experience
• Implement and monitor action plans to achieve target results
• Lead change management, talent acquisition and management, team synergy, engagement and empowerment
• Develop a competitive and profitable service offer with partnerships across the organization
• Ensure process efficiency and continuous improvement
• Promote the Desjardins brand and strengthen community relationships
• Uphold Desjardins’s cooperative values

Requirements

• Bachelor's degree in a related field
• A minimum of four years of relevant experience
• Other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Action oriented
• Customer Focus
• Decision quality
• Develops talent
• Differences
• Drive results
• Engagement
• Nimble learning
• Work processes

Core Competencies

Demonstrates strong leadership in managing sales support teams and developing business strategies that align with organizational priorities. Proven ability to build long‑term client relationships while ensuring high-quality service and continuous improvement.

Highest-signal resume keywords

• Team Management
• Business Strategy Development
• Customer Focus
• Performance Management
• Change Management

Hard Skills

• Business Plan Development
• Risk Management
• Process Efficiency
• Sales Support
• Service Quality Assurance

Soft Skills

• Action Oriented
• Decision Quality
• Talent Development
• Engagement
• Nimble Learning

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Member Services
• Sales Support
• Client Relationships
• Continuous Improvement
• Desjardins Cooperative Values