Advisor, IT assistance

Desjardins; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment

Job summary

Desjardins Information Technology is seeking an IT support advisor to provide end-user support, install and configure IT applications, and manage incidents and service requests. You will work with stakeholders to optimize standards and policies, and participate in development initiatives.

Required is a Bachelor’s degree in a related field, a minimum of four years with relevant experience, and proficiency in French.

Qualifications

• Bachelor’s degree in a related field is required.
• At least four years of relevant IT support experience.
• Other combinations of qualifications and experience may be considered.

Responsibilities

• Diagnose and analyze issues, challenges, needs and corrective action to determine target outcomes.
• Follow up to solve complex or unusual problems and develop objectives, solutions and action plans.
• Analyze data, conduct studies, make recommendations and write reports.

Skills

Interpersonal savvy

Customer focus

Action oriented

Nimble learning

Analytical thinking

Education

Bachelor’s degree in a related field

Job description

As an IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You advise clients and partners as part of intervention and development initiatives. You propose solutions to improve or optimize standards, policies and programs. Your projects and initiatives require extensive knowledge of your line of work. You prepare recommendations, solutions and action plans based on the organization’s objectives and priorities. You help solve complex problems using your analytical skills and extensive knowledge of your line of business. Coordination is critical, so you frequently interact with stakeholders working in other fields. Interpersonal savvy is therefore essential. You serve as subject matter expert for your unit, clients and partners.

• Diagnose and analyze issues, challenges, needs and corrective action to determine target outcomes
• Follow up as needed to solve more complex or unusual problems. Develop and help implement objectives, solutions and action plans
• Analyze data, conduct studies, make recommendations and write reports.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of four years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
  Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-09-4