Advisor, IT assistance

Desjardins; Lévis; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance

Telework equipment

Job summary

Desjardins IT support advisor role in Canada focuses on delivering user support for IT applications, including installation, configuration, and incident management. You will diagnose issues, advise clients and partners, and contribute to process improvements while maintaining strong stakeholder relationships.

The position emphasizes collaboration with IT teams, data analysis, and adherence to organizational objectives, with benefits including pension, insurance, and telework options.

Qualifications

• Bachelor’s degree in a related field.
• A minimum of two years of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.
• Knowledge of French is required.

Responsibilities

• Diagnose and analyze issues, challenges, needs and corrective action to determine target outcomes.
• Follow up as needed to solve problems experienced by users.
• Help develop and implement objectives, solutions, policies, programs and action plans.
• Analyze data, conduct studies, make recommendations and write reports.

Skills

Interpersonal savvy

French language

Education

Bachelor’s degree in a related field

Job description

As an IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You advise and assist clients and partners and develop tools, methods and processes. Your projects and initiatives require extensive knowledge of your line of work. You propose recommendations, solutions and action plans based on the organization’s objectives and priorities. You share ideas and help solve problems using your analytical skills and extensive knowledge of your line of business. You interact with stakeholders working in other fields. Interpersonal savvy is therefore essential. More specifically, you will be required to:

• Diagnose and analyze issues, challenges, needs and corrective action to determine target outcomes
• Follow up as needed to solve problems experienced by users
• Help develop and implement objectives, solutions, policies, programs and action plans
• Analyze data, conduct studies, make recommendations and write reports

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
  Business insight, Complexity

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-09-2