Analyst, IT assistance

Desjardins; Lévis; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins is seeking an IT support analyst to deliver user assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and server administration. You will analyze issues, communicate findings, and help develop recommendations and implementation plans while collaborating with stakeholders across the organization.

A bachelor’s degree and at least two years of relevant experience are required, and French language proficiency

Qualifications

• Bachelor’s degree in a related field.
• Minimum two years of relevant experience.
• French language is required.

Responsibilities

• Identify and communicate opportunities for improvement, analyze data to inform decisions.
• Analyze risks, prepare statistical reports, provide actionable recommendations.
• Help prepare action plans to address issues per rules and parameters.
• Develop and write tools, methods and processes.

Skills

Data analysis

French language

Communication

Problem solving

Education

Bachelor’s degree in a related field

Job description

As an IT support analyst, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You analyze and help diagnose issues, provide opinions in accordance with your discipline’s rules, and help develop recommendations and implementation plans. You develop tools, methods and processes and contribute to skills development in your field. Your projects and initiatives require extensive knowledge of your line of work. You share ideas and help solve problems using your analytical skills, extensive knowledge of your line of business and ability to manage complexity. You interact with stakeholders working in other fields. You provide discipline-specific support to your unit, clients and partners. More specifically, you will be required to:

• Identify and communicate opportunities for improvement, make changes, and analyze and interpret data to inform decision-making and monitor the application of management policies and practices. Make recommendations
• Analyze risks, prepare statistical reports, make recommendations, and provide advice on how to implement recommendations
• Help prepare and propose action plans to address issues in accordance with rules and parameters
• Develop and write tools, methods and processes

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
  Action oriented, Business insight, Communicates effectively, Complexity, Customer Focus, Differences, Drive results, Nimble learning, Work processes

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)

Unposting Date

2026-09-15