Administrator II--Bilingual

First National Financial; Toronto; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Bonus

Benefits

Career advancement opportunities

Job summary

First National Financial is seeking an Administrator II—Bilingual, Residential Administration – Customer Administration in Downtown Toronto. The role supports client inquiries, processes requests, and maintains accurate mortgage system data.

It offers a base salary with bonus, benefits, and opportunities for career advancement. The position requires bilingual French/English communication, strong organizational skills, and a customer-focused mindset.

Qualifications

• Post-secondary education or equivalent work experience.
• Mortgage experience is an asset.
• Competency in MS Office; capacity to learn new technologies/systems.
• Bilingualism (French, English) required.
• Proven organizational skills and ability to prioritize and multi-task.
• Proven customer service focus and attention to detail.

Responsibilities

• Process requests received by fax, mail, email or chat from clients (admin requests, tax inquiries, etc.).
• Identify and process requests in a timely fashion.
• Input accurate new account information into the mortgage system.
• Confirm processed requests to clients promptly.
• Prepare Mortgage Assumption Statements and follow up with the Solicitor for completion.
• Ensure accurate processing and auditing of co-worker processing.

Skills

Bilingual (French/English)

Customer service

Organizational skills

Multitasking

Attention to detail

Education

Post-secondary education or equivalent experience

Tools

MS Office

Job description

We are hiring an Administrator II--Bilingual, Residential Administration – Customer Administration!

Reporting To: Manager, Customer Service Administration

Full-Time/Part- Time: Full-time

Posting Date: October 27, 2026

Closing Date: November 10, 2026

Salary Range: $43,000 - $53,000

Hours of Work: 8:30 a.m. – 5:00 p.m.

Grade: 6.5

Office Location: Downtown Toronto

Great location! Steps away from the main public transit station

What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Administrator II--Bilingual is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How you will contribute:

• Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)
• Identify and process requests in a timely fashion
• Input accurate new account information into the mortgage system
• Confirm processed request to client in a timely fashion
• Prepare Mortgage Assumption Statements
• Follow-up with Solicitor for receipt of completed assumption documents
• Ensure the accurate processing and update through auditing the processing of co-workers
• Identify and solve inquiries in a timely fashion
• Follow-up with client to confirm resolution and customer satisfaction
• Complete special projects as assigned by the Management Team

• Distribute faxes and emails through workflow
• Identify the files and purpose of faxes or emails
• Assist with preparing files for escalation
• Sort mail and scan incoming mail
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:

• Post-secondary education and/or equivalent work experience
• Mortgage experience an asset
• Competency in MS Office; capacity to learn new technologies/systems
• Bilingualism (French, English) required - interactions with English/French-speaking customers or partners
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Proven customer service focus
• Strong attention to detail
• Demonstrated ability to work under pressure and maintain a calm focus during hectic periods
• Excellent telephone manner