Bilingual Receptionist (French/English)

First Canadian Financial Group; Sherwood Park; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

5% bilingualism uplift after probation

On-site gym with free weekly classes

Educational assistance and career dev.

Group RRSP with employer match

Health and Wellness Spending Account

Employee Assistance Program (EAP)

Employee discount programs

Vacation and earned time off

Job summary

First Canadian Financial Group in Sherwood Park, AB is seeking a bilingual receptionist to join our on-site team. You will greet visitors, answer calls, handle mail, coordinate deliveries, and support insurance claim payments while maintaining an organized reception area.

The role runs 9:00 AM–6:00 PM Monday to Thursday and 9:00 AM–5:00 PM Fridays. Ideal candidates have a High School diploma and 2+ years in reception or related fields, with fluent English/French and strong MS Office skills.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years reception or related insurance/banking experience.
• Fluent in English and French, both verbal and written.
• Proficient with Microsoft Office (Word/Excel).
• Positive attitude and good teamwork.
• Strong time management and organizational skills.
• Criminal background check and reference verification required.

Responsibilities

• Greet visitors and direct them professionally.
• Answer and direct calls; manage voicemail and transfers.
• Handle couriers and maintain waybills and deliveries.
• Process outgoing mail and refunds; coordinate postage.
• Support Insurance claims with payments and fees.
• Keep reception area clean and presentable.
• Other duties as assigned.

Skills

Bilingual English/French

Customer service

Time management

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Bilingual Receptionist reporting to the Office Manager is based in Sherwood Park, AB. This on-site position operates a multi-line telephone system to answer incoming calls; directs callers and customers to appropriate personnel and completes a variety of administrative duties. Additional responsibilities include greeting and assisting visitors, processing incoming and outgoing mail and couriers, preparing refund cheques for mailing, coordinating deliveries, maintaining postage, supporting outgoing payments for the Insurance Claims division, and ensuring the reception area remains organized and presentable.

The hours of work for this role are 9:00am to 6:00pm Monday through Thursday and 9:00am to 5:00pm on Fridays.

Essential Responsibilities

• Greet and assist visitors and customers in a professional and friendly manner, including distribution and recording of visitor badges.
• Answer and direct phone calls using the switchboard; manage voicemail, call transfers and message forwarding.
• Handling incoming and outgoing couriers, document waybills and distribute contents to relevant departments.
• Manage a high volume of outgoing mail, including folding and stuffing into envelopes and processing through the mail machine.
• Assist cancellations by preparing refund cheques for mailing, including certificate comments.
• Arrange deliveries via scamper and coordinate special courier requests as needed.
• Replenish postage machine as needed via EFT request to accounting - tracking of same for reference.
• Support the Insurance claims division with outgoing benefit payments and physician fees.
• Ensure the reception area remains clean, organized and presentable.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years experience in a reception role or in the insurance or banking, is required.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Positive attitude and ability to work within a team.
• Strong time management skills.
• Successful completion of criminal background check, employment verification and reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.