Administrator II--Bilingual

First National Financial LP; Toronto; Hybrid; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Hybrid working environment.

Competitive compensation package

Job summary

First National Financial LP is hiring an Administrator II–Bilingual, Residential Administration – Customer Administration in Downtown Toronto. The role is full-time with a hybrid work environment and offers a competitive compensation package including base salary, bonus, benefits, and opportunities for career advancement.

The Administrator II–Bilingual handles client inquiries per policy, processes requests via fax/mail/email/chat, inputs mortgage data, and prepares mortgage-related statements.

Qualifications

• Post-secondary education and/or equivalent work experience.
• Mortgage experience is an asset.
• Competency in MS Office; ability to learn new technologies.
• Bilingualism in French and English required.
• Proven organizational skills and multitasking ability.
• Proven customer service focus and strong communication.
• Attention to detail and accuracy.
• Ability to resolve problems with customers.
• Linguistic fluency is prioritized for English and French.

Responsibilities

• Process requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)
• Identify and process requests in a timely fashion
• Input accurate new account information into the mortgage system
• Confirm processed request to client in a timely fashion
• Prepare Mortgage Assumption Statements
• Follow-up with Solicitor for receipt of completed assumption documents
• Ensure the accurate processing and update through auditing the processing of co-workers
• Identify and solve inquiries in a timely fashion
• Follow-up with client to confirm resolution and customer satisfaction
• Complete special projects as assigned by the Management Team
• Distribute faxes and emails through workflow
• Identify the files and purpose of faxes or emails
• Assist with preparing files for escalation
• Sort mail and scan incoming mail
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

Skills

Bilingual (Fr/En)

Organizational skills

Multitasking

Attention to detail

Customer service

Telephone etiquette

Problem solving

Calm under pressure

Education

Post-secondary education or equivalent

Tools

MS Office

Job description

We are hiring an Administrator II--Bilingual, Residential Administration – Customer Administration

Reporting To

Manager, Customer Service Administration

Full-Time/Part-Time

Full-time

Posting Date

October 27, 2026

Closing Date

November 10, 2026

Salary Range

$43,000 - $53,000

Hours Of Work

8:30 a.m. – 5:0; p.m.

Grade

Office Location:

• 6.5

Downtown Toronto

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

• Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Administrator II--Bilingual is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How You Will Contribute

• Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)
• Identify and process requests in a timely fashion
• Input accurate new account information into the mortgage system
• Confirm processed request to client in a timely fashion
• Prepare Mortgage Assumption Statements
• Follow-up with Solicitor for receipt of completed assumption documents
• Ensure the accurate processing and update through auditing the processing of co-workers
• Identify and solve inquiries in a timely fashion
• Follow-up with client to confirm resolution and customer satisfaction
• Complete special projects as assigned by the Management Team
• Distribute faxes and emails through workflow
• Identify the files and purpose of faxes or emails
• Assist with preparing files for escalation
• Sort mail and scan incoming mail
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

The Experience You Need

• Post-secondary education and/or equivalent work experience
• Mortgage experience an asset
• Competency in MS Office; capacity to learn new technologies/systems
• Bilingualism (French, English) required - interactions with English/French-speaking customers or partners
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Proven customer service focus
• Strong attention to detail
• Demonstrated ability to work under pressure and maintain a calm focus during hectic periods
• Excellent telephone manner
• Ability to resolve problems with customers
• This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French.

Working Environment And Physical Demands Analysis

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment.
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.

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