Administrative Support V

Primary Care Alberta; Calgary; On-site; CAD 43,000 - 52,000; Part time

Job summary

Primary Care Alberta is seeking an Administrative Support V to lead advanced administrative tasks within the Well Child and School Public Health Programs at Shaganappi Community Health Centre. You will supervise staff, manage complex workflows, and act as a key liaison across sites and programs, operating with minimal oversight in a fast-changing environment.

The role requires post-secondary education in office or business administration, 2+ years healthcare experience, strong communication and

Qualifications

• Completion of post-secondary education (e.g. certificate in office or business administration).
• Minimum of 2 years’ experience in the last 5 years in a healthcare setting is required.
• Experience as an Admin Support IV or Admin Support V in the last 3 years required.
• Strong organizational skills, high level of accuracy, and attention to detail required.
• Advanced communication skills required (listening and non-verbal communication; diverse client interactions).
• Advanced computer skills (MS Office, clinical information systems, SharePoint, etc.).
• Keyboarding skills of minimum 50 words per minute.
• Experience facilitating staff learning required.
• Ability to lift/carry 25 lbs. required; tolerate extended periods of standing, sitting, repetitive motion, and computer work.
• Proficient knowledge of e-People, ESP and timekeeping/payroll.

Responsibilities

• Provide leadership to administrative staff and act as a resource across the department.
• Assign work, manage workflow, and escalate complex issues.
• Ensure adherence to quality assurance standards and participate in process improvements.
• Collaborate with key stakeholders across sites and public health programs.
• Work independently in a complex environment with shifting priorities and deadlines.

Skills

Leadership

Communication

Time management

Organizational skills

Problem solving

Education

Certificate in office or business administration

Tools

MS Office

SharePoint

Clinical information systems

Job description

Working under the general supervision and guidance of the Area and Care Manager, the Administrative Support V is an advanced position that supports public health program operations for the Well Child and School Public Health Programs at Shaganappi Community Health Centre. Working with minimal supervision, the Administrative Support V uses advanced administrative and leadership skills gained through education and experience to perform a range of specialized activities. They provide leadership to other administrative staff both within and outside of the department, acts as a resource, assigns work, maintains workflow and uses discretion to respond to and resolve escalated issues or complex problems where there may not be established processes or guidelines. This position is also responsible for ensuring adherence to quality assurance standards and collaborating in the development and implementation of changes to departmental processes. The Administrative Support V uses their understanding of clinical and non-clinical business process and best practice to ensure standards are met for safe and effective service delivery. In many instances, the Administrative Support V will be the point of contact, dealing with key stakeholders from other sites and public health programs across the zone. This position works independently in a complex environment and performs multiple tasks involving frequently shifting priorities and deadlines.

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support V
• Union: AUPE GSS
• Unit and Program: Shaganappi Community Health Centre
• Primary Location: Shaganappi Complex
• Multi-Site: Not Applicable
• FTE: 0.80
• Posting End Date: 21-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 09-NOV-2026
• Length of Shift in weeks: 12
• Shifts per cycle: 48
• Days Off: As Per Rotation
• Minimum Salary: $31.09
• Maximum Salary: $37.81
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support V
• Union: AUPE GSS
• Unit and Program: Shaganappi Community Health Centre
• Primary Location: Shaganappi Complex
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.80
• Posting End Date: 21-OCT-2026
• Employee Class: Regular Part Time
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 48
• Shift Pattern: Day, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $31.09
• Maximum Salary: $37.81
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

Recognized post-secondary education required (e.g. certificate in office or business administration). Minimum of 2 years’ experience in the last 5 years in a healthcare setting is required. Experience as an Admin Support IV or Admin Support V in the last 3 years required. Strong organizational skills, high level of accuracy, and attention to detail required. Advanced communication skills required. (E.g. strong listening and non-verbal communication skills; ability to communicate effectively with clients and colleagues of varying ages, socioeconomic status and ethnic backgrounds; conflict resolution skills, etc.). Advanced computer skills required (e.g. proficiency in MS Office Products, clinical information systems, SharePoint, keyboarding skills of minimum 50 words per minute, etc.). Experience facilitating staff learning required. Ability to lift/carry 25 lbs. required. Ability to tolerate extended periods of standing, sitting, repetitive motion and computer work required. Proficient knowledge of e-People, ESP and timekeeping/payroll.

Preferred Qualifications:

Greater than 3 years’ experience in Public Health preferred. Advanced education from a recognized institution preferred (ex. Bachelor’s degree).

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