Administrative Support III

Alberta Health Services; Spirit River; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services seeks an Administrative Support III to support Health Information Management in Spirit River. You will handle client registration, data verification, and ULI creation for Albertans and newcomers.

The role requires medical terminology knowledge, strong interpersonal skills, and accurate typing. Works in a fast-paced environment with a friendly, patient-centered approach.

Qualifications

• Completion of Grade 12 or equivalent.
• Successful completion of Medical Terminology course.
• 2 years medical reception experience.
• Excellent interpersonal skills and superior customer service.
• Ability to type at least 45 wpm with high accuracy.
• Strong organization and ability to work in a fast-paced environment.

Responsibilities

• Perform clerical duties in Health Information Management.
• Register clients and verify demographic information.
• Create Unique Lifetime Identifier (ULI) for non-residents/new Alberta residents/newborns.
• Complete electronic registration documents for various clients.
• Handle switchboard duties and greet clients professionally.
• Ensure work area is stocked with supplies and maintained.

Skills

Medical terminology

Interpersonal skills

Typing 45 wpm

Customer service

Organization

Prioritization

Communication

Education

Grade 12

MOA/Unit Clerk course

Medical Terminology course

Job description

Your Opportunity

Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/New Alberta residents/Newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health Center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management
• Primary Location: Spirit River Community Health
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 21-SEP-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 01-OCT-2026
• Temporary End Date: 03-SEP-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent.

Additional Required Qualifications

• Successful completion of Medical Terminology course (testing will be performed).
• 2 years medical reception experience.
• Excellent interpersonal skills.
• Ability to work cooperatively and professionally with clients, nursing staff, and physicians.
• Ability to prioritize and organize work in a fast-paced environment.
• Ability to read, write, and communicate effectively.
• Superior customer service skills.
• Proven accuracy in spelling, keyboarding and attention to detail.
• Minimum typing speed of 45 wpm (testing will be performed).
• Proven initiative and ability to work with minimal supervision.

Preferred Qualifications

• MOA, Unit Clerk Course or equivalent.
• Experience in Patient Registration, Financial Records, and/or Telecommunication.