Administrative Support II

Alberta Health Services; Calgary; On-site; CAD 33,000 - 41,000; Part time

Job summary

Alberta Health Services is seeking an Administrative Support II for the HIM - Information Desk at Peter Lougheed Centre. The role entails greeting patients and visitors, answering a multi-line phone system, and guiding inquiries while maintaining confidentiality and a professional image.

Responsibilities include activating codes, managing paging for providers, and supporting staff. The position requires strong communication, critical thinking, and the ability to handle stress in a dynamic

Qualifications

• Completion of Grade 12 or equivalent.
• Typing speed of 40 words per minute and proficiency in phone etiquette.
• Excellent written and verbal English communication; customer service experience.
• Demonstrated critical thinking and prioritization in interruptions.
• Able to lift 50 lbs and stand/walk for shifts; physical requirements.
• Proficiency in MS Office (Windows, Word, Excel, Outlook, MS Teams).
• Preferred: health care setting experience; Connect Care knowledge.

Responsibilities

• Front-facing contact for the Patient Information desk.
• Activate hospital codes and manage paging for healthcare providers.
• Maintain confidentiality of patient information per policies.
• Greet and assist patients, families, visitors, and staff with professionalism.
• Train and mentor new employees and students.

Skills

Typing 40 wpm

Phone etiquette

Customer service

English communication

Critical thinking

Stress management

Education

Grade 12 or equivalent

Tools

MS Office

Job description

Administrative Support II Health Information Management Information DeskReporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI) and Health Information Records Management, the Administrative Support II serves as a front facing contact for the Patient Information desk and must have strong attention to detail. This position is responsible for supporting patients, families, visitors, volunteers, and other stakeholders throughout the facility with a positive and professional image while greeting and wayfinding. The incumbent is responsible for activating hospital codes and managing the coordination and maintenance of AHS pagers for healthcare providers.The employee shall maintain confidentiality of all Alberta Health Services (AHS) patient information in accordance with HIA, FOIPP and the AHS Information Privacy and Information Security policies while providing empathetic, professional customer service during their interactions.Other responsibilities include but are not limited to:Perform repetitive keyboarding.Operate a multi-line telephone system while wearing a headset.Ability to remain calm in highly stressful and dynamic situations.Critical thinking and focused problem solving skills.Prioritizing and multitasking.Providing excellent customer service in every interaction.Demonstrate proficient verbal and written communication.Train and mentor new employees and students.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support II
• Union: AUPE GSS
• Unit and Program: HIM - Information Desk
• Primary Location: Peter Lougheed Centre
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 23-SEP-2026
• Employee Class: Casual/Relief
• Date Available: 05-OCT-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $24.28
• Maximum Salary: $29.51
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support II
• Union: AUPE GSS
• Unit and Program: HIM - Information Desk
• Primary Location: Peter Lougheed Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 23-SEP-2026
• Employee Class: Casual/Relief
• Date Available: 05-OCT-2026
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $24.28
• Maximum Salary: $29.51
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Typing speed of 40 words per minute, proficiency in phone etiquette, and exemplary written and verbal communication skills in English (tests administered).Customer Service experience.Demonstrated critical thinking skills and the ability to prioritize effectively in an environment with frequent interruptions and changing work demands.Ability to handle high levels of stress.This position requires you to lift a minimum of 50 lbs.This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift.Proficiency in MS Office (Windows, Word, Excel, Outlook, MS Teams).

Preferred Qualifications:

Minimum one year experience within the last two years in a health care setting.Knowledge of services and locations within the facility.Connect Care experience.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.

Calgary Zone, Calgary, Peter Lougheed Centre