Administrative Support IV

Primary Care Alberta; Calgary; Hybrid; CAD 39,000 - 48,000; Full time

Job summary

Primary Care Alberta's Sunridge Family Medicine clinic is seeking an Administrative Support IV to provide coverage across clinic functions, including MOA duties, reception, and care coordination. The role requires flexibility to respond to staffing changes while maintaining high-quality patient service.

The candidate will manage panels, schedule physician and Allied Health Team appointments, handle rooming, scanning, faxing, and support quality improvement initiatives within a fast-paced

Qualifications

• Completion of post-secondary MOA education and MOA certificate.
• 3–5 years of recent primary care MOA/reception experience.
• Experience with Med Access EHR, Netcare and Right fax.
• Ability to lift >40 lbs and work in a high-intensity environment.

Responsibilities

• Provide coverage across clinic functions including MOA duties and care coordination.
• Schedule appointments and manage panels for physicians and the Allied Health Team.
• Generate reports to support clinic objectives and continuity of care.
• Assist with patient mobility transfers and maintain confidentiality.

Skills

Microsoft Office

Communication skills

Attention to detail

Time management

Adaptability

Education

Post-secondary education

MOA Certificate

Tools

Med Access

Netcare

Right fax

Job description

This Administrative Support IV position is a float role that provides support across multiple clinic functions, including Primary Care Coordination, Medical Office Assistant, reception, and other areas as required. The successful candidate is expected to provide coverage and support where needed throughout the clinic, requiring a high degree of flexibility, adaptability, and the ability to respond effectively to last-minute changes in staffing and operational needs while maintaining excellent service and workflow continuity. Responsibilities include panel management, scheduling appointments for physicians and the Allied Health Team, generating reports to support clinic objectives, rooming patients, scanning and faxing documents. Strong interpersonal and communication skills, attention to detail, and the ability to manage frequent interruptions and shifting priorities are essential. This position may also participate in clinic, department, and Primary Care Network committees, initiatives, and research projects, contributing to continuous quality improvement and the delivery of high-quality patient care.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Family Medicine
• Primary Location: Sunridge Family Med Teach Ctr
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 18-SEP-2026
• Temporary Employee Class: Temporary Full Time
• Date Available: 28-SEP-2026
• Temporary End Date: 19-MAR-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Family Medicine
• Primary Location: Sunridge Family Med Teach Ctr
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 18-SEP-2026
• Temporary Employee Class: Temporary Full Time
• Date Available: 28-SEP-2026
• Temporary End Date: 19-MAR-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Completion of post-secondary education in medical office assistant (MOA).MOA Certificate required.3 - 5 years of recent Primary Care Coordinator, MOA and reception experience in a Primary Care Clinic.3 - 5 years of recent experience with Med Access Electronic Health Record (EHR), Netcare and Right fax.Ability to work Day and Evening shifts.Ability to assist with patient mobility transfers.Able to lift > 40 lbs.Able to sit/stand for extended periods of time. Handling, moving, and lifting heavy or awkward equipment and/or individuals.Current BLS.Ability to work with multiple, changing priorities, and effectively manage time.Demonstrated ability to work in a high intensity environment.Proficient computer skills, including Microsoft Office (specifically Word, Excel, and PowerPoint).Strong work ethic, self-motivated, innovative and ability to work independently.Ability to effect change, support change management.Exceptional attention to detail.Ability to contribute to a positive work environment.Demonstrate communication, problem solving, and organizational skills.Ability to maintain confidentiality with all aspects of information in accordance with practice, Provincial and Federal regulations.Knowledge of Primary Care Networks (PCN's).Excellent communication skills in both verbal and writing with Physicians/Learners/Clinic Staff/Allied Health Team.Participate in clinic, department and PCN research projects and committees.

Preferred Qualifications:

As Required.

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