Administrative Support IV

Alberta Health Services; Edmonton; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support IV to support the Hand and Wrist Assessment Clinic at the Royal Alexandra Hospital. You will handle referrals, triage, scheduling, and data entry to ensure timely patient access.

This role involves liaising with patients, referring providers, and interdisciplinary teams to sustain continuity of care. The position requires advanced clerical skills, strong communication, and the ability to manage sensitive conversations with patients in

Qualifications

• Minimum of 1 year of unit clerk or referral processing experience.
• Proficiency with Outlook, Excel, Word, and PowerPoint.
• Excellent written and oral communication, time management and problem solving.
• Typing speed of at least 50 wpm.

Responsibilities

• Receive, review and process referrals; maintain referral work queues; coordinate screening clinics and appointments.
• Communicate appointment details, instructions and waitlist information to patients with professionalism.
• Maintain accurate records in Connect Care and referral databases; monitor referral status and waitlists.
• Prepare statistical reports and support operational and quality improvement initiatives.

Skills

Unit clerk experience

Referral processing experience

Typing 50 wpm

Communication skills

Time management

Problem solving

Education

Some post-secondary education

Tools

Outlook

Excel

Word

PowerPoint

Job description

Under the supervision of the Unit Manager and in collaboration with the Zone Hand and Wrist Assessment Therapist, The Admin Support IV manages complex referrals within Connect Care, supporting patients throughout their journey from referral intake and triage to surgical waitlist placement. The Admin Support IV is responsible for receiving, reviewing, and processing referrals; maintaining referral work queues; coordinating screening clinics and appointments. The position performs advanced clerical, scheduling, data entry, and tracking functions to support timely patient access to Hand and Wrist services. The Admin Support IV communicates appointment details, instructions, and waitlist information to patients in a professional and compassionate manner and manages sensitive conversations with individuals experiencing pain, anxiety, or frustration. The Admin IV acts as a liaison between patients, referring providers, Primary Care Networks (PCNs), surgeons' offices, and interdisciplinary teams to support continuity of care. Responsibilities also include maintaining accurate records in Connect Care and referral databases, monitoring referral status and waitlists, preparing statistical reports, and supporting operational and quality improvement initiatives. This position is zone based with responsibilities within the associated zone leadership.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Hand and Wrist Assessment Clinic
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-NOV-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 16-NOV-2026
• Temporary End Date: 31-MAY-2027
• Length of Shift in weeks: 4
• Shifts per cycle: 20
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Hand and Wrist Assessment Clinic
• Primary Location: Royal Alexandra Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-NOV-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 16-NOV-2026
• Temporary End Date: 31-MAY-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 20
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Minimum of 1 year of unit clerk or referral processing experience is required, ideally within surgical specialties. Demonstrated competency in Office software including Outlook, Excel, Word, and PowerPoint. Strong skills in communication (written and oral), time management and problem solving. Must type at least 50 w.p.m. Accuracy and attention to detail essential. (Skills assessment may be required as part of the hiring process for qualified candidates.)

Preferred Qualifications:

Working knowledge of Alberta Health Services systems and processes including Netcare/ and Connect Care Referral Work queues. Understanding path to care referral management timestamps.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it's about putting patients' and families' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.