Administrative Support IV

Primary Care Alberta; Calgary; On-site; CAD 56,000 - 68,000; Full time

Job summary

Elbow River Healing Lodge in Calgary is seeking an Administrative Support IV to back-end clinic operations within the Indigenous-focused health program. You will handle calls, scheduling, triage, and care coordination in a fast-paced team setting.

The role requires experience with Indigenous populations, MOA certification, and the ability to manage multiple tasks while maintaining calm and professional communication. Based at Sheldon M Chumir Health Centre with day shifts.

Qualifications

• 3 years’ experience working with Indigenous populations in a medical setting.
• 3 years’ experience in an interdisciplinary community primary health care clinic.
• Completion of an MOA certificate.
• Experience with booking appointments, understanding clinic workflow, and triaging calls.
• Knowledge and respect for Indigenous populations, culture, and history.

Responsibilities

• Answer calls and schedule appointments.
• Scan, link, and triage requests as part of workflow.
• Room patients and record vitals.
• Perform other clinical duties as required.

Skills

Interdisciplinary collaboration

Communication

Administrative skills

Education

MOA certificate

Job description

ERHL is an Indigenous-focused primary health care clinic that offers wraparound healthcare to First Nations, Inuit, and Métis individuals and families. The goal of ERHL is to provide access to care that is safe and respectful of cultural beliefs. ERHL is made up of an interdisciplinary team providing medical support from physicians, nurses, and specialists. Connection to traditional FNMI healing and cultural services is supported by Elders/Knowledge Keepers. Social work, and outreach staff help clients with crisis support, resource navigation, case management, and advocacy. The vision of ERHL is to have healthy Indigenous communities that are connected and empowered to access healthcare. As an Admin IV you will demonstrate a commitment to patient satisfaction & quality health services; Be self-directed, have strong communication, professionalism & customer service skills; Demonstrate critical thinking, time management & conflict resolution; Accurately collect & document information promptly; Be adaptable in an environment with constant interruptions & short timelines; Show accountability & attention to detail; Foster collaboration with members of the interdisciplinary team. This position requires flexibility/adaptability within a complex and rapidly changing environment that may involve working with clients who present as aggressive &/or emotionally distressed. This position includes answering calls, scheduling appointments, follow-ups, scanning, linking, & triaging requests. It also includes rooming patients, performing vitals, and various clinical duties.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Elbow River Healing Lodge
• Primary Location: Sheldon M Chumir Health Centre
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 01-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 12-OCT-2026
• Temporary End Date: 08-OCT-2027
• Length of Shift in weeks: 4
• Shifts per cycle: 20
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Elbow River Healing Lodge
• Primary Location: Sheldon M Chumir Health Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 01-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 12-OCT-2026
• Temporary End Date: 08-OCT-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 20
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Knowledge & respect for the diversity of Indigenous populations, communities, culture, and history. 3 years’ experience working with Indigenous populations in a medical setting. 3 years’ experience working in an interdisciplinary community primary health care clinic. Completion of an MOA certificate. Experience with booking appointments, understanding of clinic workflow/processes, and triaging of calls. Strong working knowledge of client experienced barriers to health access. Experience with linking, scheduling, follow-ups, etc. in a clinical setting. Experience with difficult clients and shown aptitude for de-escalation.

Preferred Qualifications:

Experience rooming patients, taking vital signs as well as weight & height measurements. Completion of Non-Violent Crisis Intervention and Trauma Informed Care an asset.

Create and manage profiles for future opportunities.

Calgary Zone PCA, Calgary, Sheldon M Chumir Health Centre

Calgary Zone PCA, Calgary, Sheldon M Chumir Health Centre