IT Analyst I

Alberta Health Services; Edmonton; Hybrid; CAD 47,000 - 63,000; Full time

Job summary

Alberta Health Services is seeking an IT Analyst I to provide intermediate level support for PeopleSoft, Taleo, and HCM systems. You will troubleshoot tickets from ServiceNow and PHIRE, manage access provisioning, and coordinate with HR and IT teams to improve service delivery.

You will also develop reports using Power BI and maintain documentation while adapting to changing priorities. Hybrid work within Alberta is available, with a 1.00 FTE and a structured shift pattern.

Qualifications

• Completion of diploma in Computer Science or Information Technology or equivalent.
• Bachelor’s degree in computer science or computer Systems Technology Diploma with comparable experience.
• Minimum of 1 year working experience in managing/triaging/resolving IT tickets in Oracle/PeopleSoft/Taleo/HCM.
• Experience in troubleshooting browsers related problems for PeopleSoft, Taleo, HCM, etc.

Responsibilities

• Provide technical support for system(s) or technologies within the team.
• Coordinate with internal teams and business clients to improve processes.
• Manage, triage and resolve tickets from ServiceNow, PHIRE and email.
• Manage user access requests for PeopleSoft and Taleo via IAM provisioning.
• Develop/maintain reports using Power BI and/or Oracle APEX.
• Communicate effectively and meet deadlines in a changing priority environment.

Skills

Ticket triage

Interpersonal communication

Documentation

Power BI

Active Directory

Education

Diploma in Computer Science or IT

Bachelors in Computer Science

Systems Technology Diploma

Tools

Power BI

PHP

Oracle APEX

ServiceNow

PHIRE

Oracle Taleo

Oracle HCM

Active Directory

Job description

Your Opportunity:

Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft, Taleo as Security/Systems Administrator. The incumbent must interpret the strategic direction of the organization and external industry trends to provide technological direction and recommend best practices within ‘Provincial workforce Systems Technology’ team and to the business client with the goal of improving business processes and the quality of services offered. This incumbent will be responsible for: Coordinating within internal teams such as e-Records, PeopleSoft infrastructure, PeopleSoft Security while performing day-to-day activities. Work as a liaison with other AHS teams such as HR Shared Services, Recruitment management systems, PeopleSoft development and Identity/Access Management. Managing, troubleshooting and triaging the tickets/requests coming from various systems such as ServiceNow, PHIRE and email. Managing user access requests including assigned roles/permissions enhancements for PeopleSoft and Recruitment Management System (Taleo) received through IAM security provisioning queue. - Escalating issues/problems to software vendors. - Fully Capable of leading self with minimum direction from the Manager/Team Lead. Ability to set & meet personal deadlines and adapt to changes in priority. Don’t hesitate to take on new challenges and responsibilities.

Description:

As an IT Analyst I, you will provide technical support for system(s), subsystem(s) or technologies within a specialized team or service area in accordance with AHS standards and practices.

Transition Company:

Health Shared Services

Classification:

IT Analyst I

Union:

AUPE GSS

Unit and Program:

Provincial Workforce Systems Technology, IT Corp Services

Primary Location:

CN Tower

Location Details:

Eligible to work hybrid (on/off site) within Alberta

Multi-Site:

Not Applicable

FTE:

1.00

Posting End Date:

04-SEP-2026

Temporary Employee Class:

Temp F/T Benefits

Date Available:

21-SEP-2026

Temporary End Date:

28-MAY-2027

Hours per Shift:

7.75

Length of Shift in weeks:

2

Shifts per cycle:

10

Shift Pattern:

Days, Evenings

Days Off:

Saturday/Sunday

Minimum Salary:

$34.10

Maximum Salary:

$46.03

Vehicle Requirement:

Not Applicable

Required Qualifications:

Completion of diploma in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

Bachelor’s degree in computer science or computer Systems Technology Diploma with comparable experience. Minimum of 1 year working experience in managing/triaging/resolving 'Information Technology' tickets in various systems such as Oracle/PeopleSoft, Recruitment Management System such as Oracle/Taleo and Oracle/HCM. Intermediate troubleshooting knowledge of various browsers related problems for various applications such as PeopleSoft, Taleo, HCM etc. Demonstrated communication, interpersonal, documentation and organizational skills. Demonstrated capability in developing/maintaining reports/forms using Power-BI and/or other software’s such as PHP, Oracle APEX etc. Strong customer service, communication, and relationship management skills. Ability to identify links between business strategy and technology solutions. Experience in troubleshooting Active Directory & privacy issues specific to supported applications. Ability to set & meet personal deadlines and adapt to changes in priority.

Preferred Qualifications:

Previous working experience at HSS/AHS in supporting CORPORATE applications. Proficient in writing SQL’s for investigating and/or troubleshooting Security problems from back-end. Experience in Change Management systems such as ServiceNow, PHIRE etc. Proficient in SDLC and ITIL methodologies.