Administrative Support IV

Primary Care Alberta; Calgary; Hybrid; CAD 39,000 - 48,000; Part time

Job summary

Primary Care Alberta is seeking an Administrative Support IV to provide advanced administrative and clinical support in a Family Medicine setting. The role includes high‑level documentation, patient scheduling, and inter‑department coordination within a teaching clinic.

The candidate will have MOA certification, 3–5 years of MOA/reception experience in primary care, and strong skills in Med Access EHR, Netcare and RightFax. Flexible day/evening shifts are required.

Qualifications

• Completion of MOA post-secondary education and MOA Certificate.
• 3–5 years of MOA, reception and Central Referrals experience in a Primary Care Clinic.
• Proficient with Med Access EHR, Netcare and RightFax.

Responsibilities

• Scan and attach medical documents to patient EHR.
• Enter patient demographics and health information into the EHR.
• Schedule patient appointments and coordinate referrals.
• Handle incoming calls and messages; greet patients and direct them.
• Track missed, cancelled and no-show appointments per clinic policy.
• Support patient mobility transfers and assist with clinic communications.

Skills

Communication

Problem solving

Leadership

Organizational skills

Education

MOA Certificate

Tools

Med Access EHR

Netcare

RightFax

Job description

This position is responsible for the competent performance of and a strong commitment to a range of clerical and clinical activities that contribute to the clinical work in a patient medical home setting. Requires advanced administrative or specialized skills and knowledge to support complex procedures, practices, and initiatives within the department. This position will coordinate with and provide high-level administrative support and be responsible for scanning medical documents, electronically attaching, and filing them to the patient EHR, documenting in the patient EHR, obtaining appropriate clinical documents, booking tests and procedures, and communicating with a range of health-related personnel and with patients. Will be responsible for scheduling patient appointments, obtaining demographic and health information and entering the information into the EHR. Using the EHR will track, follow up and initiate action with patients for missed appointments, no-show appointments, and cancellations as per clinic policy. Receive and direct all incoming calls, handles inquiries, chart requests, takes and relays accurate messages, assist in facilitating smooth area communications. Greets patients and visitors and directs them to the appropriate area. The position entails triaging incoming clinic faxes, coordinating specialist referrals, ensuring patients are booked and informed. The clinical expectations include, obtain, and record vital signs, perform patient diagnostic testing, prepare patients, equipment, and supplies for physician visits, assist with patient movement within the clinic.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Family Medicine
• Primary Location: Sunridge Family Med Teach Ctr
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 31-AUG-2026
• Employee Class: Casual/Relief
• Date Available: 10-SEP-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings
• Days Off: Other
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Family Medicine
• Primary Location: Sunridge Family Med Teach Ctr
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 31-AUG-2026
• Employee Class: Casual/Relief
• Date Available: 10-SEP-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evening
• Days Off: Other
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Completion of post-secondary education in medical office assistant (MOA). MOA Certificate required. 3 - 5 years of recent MOA, reception, and Central Referrals experience in a Primary Care Clinic. 3 - 5 years of recent experience with Med Access Electronic Health Record (EHR), Netcare and Right fax. Ability to work Day and Evening shifts. Ability to assist with patient mobility transfers. Proficient computer skills, including Microsoft Office (specifically Word, Excel, and PowerPoint). Ability to provide leadership in a team environment. Strong work ethic, self-motivated, innovative and ability to work independently. Ability to effect change, support change management. Exceptional attention to detail. Ability to contribute to a positive work environment. Demonstrate communication, problem solving, and organizational skills. Ability to maintain confidentiality with all aspects of information in accordance with practice, Provincial and Federal regulations. Ability to work with multiple, changing priorities, and effectively manage time. Knowledge of Primary Care Networks (PCN's). Demonstrated ability to work in a high intensity environment. Excellent communication skills in both verbal and writing with Physicians/Learners/Clinic Staff/Allied Health Team. Participate in clinic, department and PCN research projects and committees.

Preferred Qualifications:

As Required.

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