Administrative Support IV – Virtual MD/OCTP

Primary Care Alberta; Calgary; On-site; CAD 39,000 - 48,000; Part time

Job summary

Primary Care Alberta seeks an Administrative Support IV to provide clerical assistance to nurses and physicians within a busy Health Link contact center. You will handle queues, scheduling, data entry, and cross-team collaboration for Virtual MD and Outpatient COVID Treatment Programs.

The role requires solid Microsoft Office skills, experience with healthcare data systems, and the ability to manage multiple tasks under pressure. Strong communication and teamwork are essential.

Qualifications

• Some post-secondary education.
• At least 2 years in an office setting within the last 5 years.
• Intermediate knowledge of Microsoft Office, especially Excel; certification asset.
• Recent experience with Connect Care, SharePoint, Right Fax, and Genesys PureCloud.
• Typing speed of at least 45 WPM.
• Experience coordinating with healthcare professionals and multi-disciplinary teams.
• 2-year call center experience in the last 5 years.

Responsibilities

• Monitor virtual queues and assist with scheduling appointments.
• Provide administrative support to nurses and physicians in a fast-paced contact center.
• Data entry, tracking, and general support for Virtual MD and Outpatient COVID Treatment Programs.
• Maintain clear communication with the public and collaborate with in-person and virtual teams.
• Work under pressure to identify and implement solutions in high-stress situations.

Skills

Typing speed 45 WPM

Interpersonal skills

Decision making

Communication skills

Call center experience

Microsoft Excel

Education

Some post-secondary education

Tools

Connect Care

SharePoint

Right Fax

Genesys PureCloud

Microsoft Office

Job description

Administrative Support IV – Virtual MD/OCTP

We are seeking a highly motivated and organized individual to join our team as a Clerical Support Specialist. In this role, you will provide administrative support to a diverse group of nurses and physicians within a fast-paced contact center environment. Reporting to the Non-Clinical Manager of the Specialized Support Team, you will be responsible for managing administrative tasks related to the Virtual MD and Outpatient COVID Treatment Programs, collaborating closely with both in-person and virtual teams.Key responsibilities include monitoring virtual queues, scheduling appointments, maintaining consistent communication with the public, and working directly with physicians. You will also assist with data entry, tracking, and other general support services. The ideal candidate will possess a solid understanding of healthcare systems, computer applications, and the ability to meet tight deadlines. Strong organizational skills, the ability to problem-solve, and the capacity to manage multiple tasks efficiently and effectively are essential. Additionally, the candidate must be able to perform well under pressure, collaborating with the team to identify and implement appropriate solutions in high-stress situations.If you thrive in a dynamic, team-oriented environment and are committed to providing exceptional support in healthcare settings, we encourage you to apply.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 31-AUG-2026
• Employee Class: Regular Part Time
• Date Available: 10-SEP-2026
• Length of Shift in weeks: 4
• Shifts per cycle: 14
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 31-AUG-2026
• Employee Class: Regular Part Time
• Date Available: 10-SEP-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 14
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

An equivalent combination of education and experience will be considered.At least 2 years working in an office setting, in the last 5 years. Demonstrated intermediate knowledge of Microsoft Office products is required specifically Excel, with certification being an asset. Recent experience within the last 2 years working with Connect Care, SharePoint, Right fax, and Genesys Purecloud. The successful candidate must have a demonstrated minimum typing speed 45 WPM. Will possess strong interpersonal, decision-making skills and communication skills. Previous experience in the last 1-2 years interacting with health care professionals such as physicians, or nurses. Must have experience in the last 1-2 years working with multi-disciplinary teams and supporting virtual clinical programs. Have a minimum 2-year experience in a call center within the last 5 years. Strong knowledge of computer systems and applications. Fast and accurate data entry skills with attention to detail required.

Preferred Qualifications:

Strong ability to navigate and manage diverse issues, and groups. In-depth knowledge of office policies and procedures, with hands-on experience using office equipment (telehealth systems, computers, fax, scanners, and photocopiers). Proven ability to work independently with confidence, efficiency, and accuracy under pressure. Excellent organizational and troubleshooting skills, with the capacity to identify and resolve potential errors. Demonstrate success in collaborative team environments.

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