Medical Office Assistant - Full Time

Steinbachonline

High River

Hybrid

CAD 44,000 - 62,000

Full time

37 hours ago

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Benefits offered by this job

Paid sick days

Flex days

Vacation pay per Alberta Standards

Day shifts, Monday to Friday

No weekends

Job summary

Charles Clark Health Clinic is seeking a Full-Time Medical Office Assistant to join our team. The ideal candidate will be a team player with excellent interpersonal skills, able to balance multiple duties, and maintain patient confidentiality.

The position reports to the Office Manager with an anticipated start date in September 2026. Mon-Fri, 8:30 am–5:00 pm, no evenings or weekends.

Qualifications

High School Diploma or GED is required.
MOA Diploma or a minimum of three years of direct MOA experience is required.
Experience with EMR systems and AHS billing is a strong asset.
Connect Care experience is preferred.

Responsibilities

Front desk reception, patient care coordination, and EMR management.
Answering phones on a multi-line switchboard and directing calls.
Scheduling patient appointments including procedures and surgeries; confirming calls.
Creating and maintaining accurate patient records in EMR and handling billing submissions.
Collecting payments for uninsured services and assisting physicians during visits.
Maintaining patient confidentiality and professional communication with patients and staff.
Preparing exam rooms, assisting with procedures, and ensuring cleanliness between patients.
Accessing Alberta Netcare & Connect Care as required.

Skills

Front desk operations

Medical terminology

EMR systems

AHS billing

Microsoft Office

Organizational skills

Time management

Interpersonal skills

Multitasking

Confidentiality handling

Education

High School Diploma or GED

MOA Diploma or 3+ years MOA experience

Connect Care (preferred)

Tools

Connect Care

Job description

The Charles Clark Health Clinic is seeking a Full-Time Medical Office Assistant to join our team.

The ideal candidate is a team- player, with excellent interpersonal skills, who works well under pressure and is able to balance and successfully prioritize multiple duties. This role requires collaborative relationships with colleagues and patients. It is an excellent opportunity for a friendly, organized and detail-oriented Medical Office Assistant.

This position reports to the Office Manager.

Anticipated Start Date: September, 2026

Working Hours:

Monday to Friday, between 8:30 a.m. and 5:00 p.m.

(No evenings or weekends; Fridays are typically finished early.)

Position Duties & Responsibilities

Maintaining patient confidentiality at all times
Front desk reception, client care, and Electronic Medical Record (EMR) management
Answering phones on a multi-line switchboard; fielding and directing calls, relaying messages, and contacting patients as required
Booking new and follow-up patient appointments including procedures and surgeries, and providing confirmation calls as required
Receiving, greeting, and directing patients, vendors, and visitors; responding to general inquiries in a professional and positive manner
Monitoring and maintaining the patient waiting area
Receiving, sorting, and directing incoming packages, mail, faxes, and scans
Creating and maintaining accurate and up-to-date patient records using an EMR system
Directing and assisting patients to exam rooms; assisting physicians with procedures; collecting specimens; taking vitals; stocking exam rooms
Communicating patient and clinic needs in a timely and effective manner
Completing medical billing and resubmissions to AHS using EMR software
Collecting payments for uninsured services when required
Laundering gowns and clinic linens as required
Collecting and entering patient data into EMR
Answering patient questions and concerns in a supportive and informative manner
Accessing Alberta Netcare & Connect Care as required
Cleaning and organizing exam rooms between patients and at the end of each day

Qualifications:

High School Diploma or GED (Required)
Medical Office Assistant (MOA) Diploma or a minimum of three (3) years of direct experience working as a Medical Office Assistant (Required)
Connect Care (Preferred)
Previous experience with Electronic Medical Records (EMRs), assisting physicians, and Alberta Health Services (AHS) billing is considered a strong asset.
Priority will be given to candidates with experience using Connect Care, EMR systems, physician assistance, and AHS billing.

Skills & Experience

Strong functional knowledge of front desk operations and patient flow
Knowledge of medical terminology and medical records management
Knowledge of primary healthcare, billing, diagnostic, and service codes considered a strong asset
Minimum of three years of relevant healthcare experience, preferably in a primary care setting
Proficiency with Windows-based systems and EMR platforms
Experience handling confidential and sensitive information
Computer proficiency required; experience with Microsoft Office (Outlook, Word, Excel) considered an asset
Organizational, Communication & Interpersonal Skills
Strong time-management and prioritization skills
Ability to manage multiple competing priorities in a fast-paced environment
Excellent organizational skills with meticulous attention to detail
Strong problem-solving skills and ability to work independently
Excellent verbal and written communication skills
Superior telephone manners
Ability to manage requests and complaints professionally and non-confrontationally
Demonstrated ability to work effectively with individuals of diverse cultural and socioeconomic backgrounds
Ability to work both independently and collaboratively within a multidisciplinary team