Administrative Support IV

Alberta Health Services; Calgary; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services at South Health Campus in Calgary is seeking a casual Administrative Support IV to assist in the Pulmonary Diagnostics department, including the Pulmonary Function Lab and Clinic.

You will manage patient referrals, schedule appointments, handle faxing and mail, perform data entry across systems, and make reminder calls. Strong communication, attention to detail, and privacy compliance are essential. This is a temporary full-time position with benefits.

Qualifications

• Grade 12 graduate or equivalent.
• Medical Terminology course completed.
• Minimum 1 year in ambulatory settings in last 3 years.
• Proficiency with Connect Care, Netcare and Microsoft Office apps.

Responsibilities

• Process patient referrals per Path to Care guidelines.
• Book patient appointments in Connect Care.
• Fax and mail documents as required.
• Liaise with referring sites for bookings.
• Data entry in multiple IT systems; reminder calls.

Skills

Effective communication under pressure

Attention to detail

Multi-tasking

Flexibility

Patient & family centered care

Privacy & FOIP compliance

Education

Grade 12 graduate

Medical Terminology Course

Tools

Connect Care Ambulatory/Template Builder/Schegistrar/Referrals

Netcare/eReferral

Excel

Word

Outlook

Internet Explorer

Job description

Your Opportunity

South Health Campus (SHC) is more than just a “hospital.” It is a campus environment that includes inpatient, outpatient, and wellness services as well as prevention and public health learning opportunities for the community. The campus also includes a YMCA which is accessible by staff and members of the public. SHC has four key pillars of service: Collaborative Practice, Wellness, Patient and Family Centered Care, and Innovation.These pillars guide the development and delivery of service to all patients and families at SHC. All staff employed at SHC are called to embody these pillars in their work performance. The Pulmonary Diagnostics department within SHC is currently recruiting a casual Clerk IV. Reporting to the Unit Manager of Pulmonary Diagnostics, the Clerk IV will assist in completion of clerical tasks associated with the following areas: Pulmonary Function Lab, Pulmonary Clinic, and Bronchoscopy. Within these areas the Clerk IV will be tasked with the following: Management and processing of patient referrals in accordance with Path to Care guidelines. Booking patient appointments in Connect Care. Faxing documentation as required. Liaising with referring sites regarding patient bookings. Data entry into various IT systems. Completion of reminder patient phone calls. Sending and receiving departmental mail.

Description

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification Details

Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Pulmonary Clinic Primary Location: South Health Campus Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 28-AUG-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 07-SEP-2026 Temporary End Date: 05-SEP-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable

Required Qualifications

Some post-secondary education.

Additional Required Qualifications

The Clerk IV is an essential part of the healthcare team. The successful candidate must possess strong intrapersonal skills, demonstrate an ability to clearly communicate in stressful situations, and consistently execute attention to detail in work performance. This role also requires a strong ability to multi-task, successfully complete work while managing numerous interruptions, demonstrate flexibility to learn workflows associated with each clinic area, and independently implement problem solving strategies. The successful candidate must possess a comprehensive understanding of patient and family centered care with a demonstrated ability to enhance the patient care experience. Additionally, the Clerk IV will maintain Alberta Health Services privacy standards at all times, thereby prioritizing patient confidentiality. As such, they will adhere to the Freedom of Information and Protection of Privacy Act (FOIP) and the Health Information Act. They will also self-identify professional development needs and competencies, thereby seeking appropriate learning opportunities and critically reflecting on their abilities and practices. Required: Grade 12 graduate or equivalent. Medical Terminology Course. Minimum 1 year working in an ambulatory setting in the last 3 years. Proficiency with the following IT systems: Connect Care Ambulatory/Template Builder/Schegistrar/Referrals, Netcare/eReferral, Excel, Word, Outlook, Internet Explorer.

Preferred Qualifications

Applicants with less than 1 year experience may be considered if they have one or more of the following: recent graduate of an accredited Unit Clerk or Medial Office Assistant program and/or experience as a Unit Clerk on a medical inpatient unit. Proficiency with database management, completion of Medical Office Assistant course. Proficiency with the following IT systems: Netcare, Ambulatory Connect Care, Right Fax, Impax.