Administrative Support III

Alberta Precision Labs; Calgary; Hybrid; CAD 34,000 - 42,000; Part time

Job summary

Alberta Precision Labs is seeking an Administrative Support III to provide weekend night shift coverage. The role supports the Lab Information Center with high-level administrative duties and patient confidentiality across internal and external clients.

Responsibilities include handling urgent test results, coordinating notifiable tests, and assisting with access requests, with a diverse shift pattern including days/evenings/nights and weekends.

Qualifications

• Completion of Grade 12 or equivalent.
• Related post-secondary ed. (e.g. Medical Office Assistant, Unit Clerk, Lab Assistant).
• Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams.
• Any CDN equivalency to English 30/33 or CLBS benchmark 8 completed within last 6 mos.
• Call Centre Experience.
• Experience with Epic/Beaker CIS.
• Courses or certificates in personal leadership, customer service and/or process excellence.
• Knowledge of medical terminology.

Responsibilities

• Initial point of contact for lab services for internal/external clients at a provincial level.
• Assist monitoring of worklists and communicate critical test results.
• Respond to incoming HCP calls for test results and perform related duties.
• Fax notifiable micro tests and manage privacy breaches for requisitions.

Skills

Call Centre Experience

Medical terminology

Effective communication

Education

Grade 12 or equivalent

Related post-secondary ed. (e.g., Medical Office Assistant, Unit Clerk, Lab Assistant)

Tools

MS Office Suite

Excel

MS Word

Outlook

MS Teams

Epic/Beaker CIS

Job description

Reports to CLSS Supervisor, Manager & LIC MLT II. Initial point of contact for lab services for internal/external clients at a provincial level. Assists monitoring of worklists & communicates critical test results. Responds to incoming HCP calls for test results. Performs/documents duties. Performs add-on testing requests. Displays excellent phone etiquette, clear/concise communication. Ensures patient confidentiality. Notifies patients & HCP of cancelled blood testing using work list. Arranges patient recollections. Faxes notifiable micro tests. Monitors APL Right Fax 300+ accounts. Completes access requests & faxed in requests. Manages PSC Privacy Breaches for incorrect patient requisitions. Other duties as assigned. This position is primarily intended to provide weekend night shift coverage and is scheduled to work every Saturday night and Sunday night. In addition to the weekend night shifts, the successful candidate will be scheduled for weekday shifts to support operational needs, staffing coverage, and departmental workload requirements. Please note that the schedule may be adjusted or changed based on operational requirements and business needs.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Lab information center (LIC)
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 10-SEP-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 28-SEP-2026
• Temporary End Date: 27-SEP-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 6
• Days Off: As Per Rotation
• Minimum Salary: $24.97
• Maximum Salary: $30.34
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Lab information center (LIC)
• Primary Location: Avenida PSC
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 10-SEP-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 28-SEP-2026
• Temporary End Date: 27-SEP-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 6
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $24.97
• Maximum Salary: $30.34
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

As required.

Preferred Qualifications:

Related post-secondary ed. (E.g. Medical Office Assistant, Unit Clerk, Lab Assistant). Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams. Any CDN equivalency to English 30/33 or CLBS benchmark 8 completed within last 6 mos. Call Centre Experience. Exp. with Epic/Beaker CIS. Courses or certificates in personal leadership, customer service and/or process excellence. Knowledge of medical terminology.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.

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