Administrative Support III

Alberta Health Services; Pincher Creek; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services in Pincher Creek is seeking an Administrative Support III to assist with patient registration, switchboard duties and front-desk services. You will process admissions, verify patient information and support staff and students.

The role requires MS Outlook/Word/Excel, medical terminology, strong communication, attention to detail and the ability to work independently or in a team across day, evening and weekend shifts.

Qualifications

• Completion of Grade 12 or equivalent.
• Proficiency with Microsoft Outlook, Word and Excel.
• Medical Terminology required; keyboarding and privacy legislation knowledge.

Responsibilities

• Process admission and registration of inpatients and outpatients.
• Operate the switchboard, direct calls and provide reception services.
• Verify patient identification and orient staff and students.
• Assist with hospital billing, deposits and daily reconciliations.
• Provide patient safekeeping and support trust accounts where applicable.

Education

Grade 12 or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Your Opportunity:

Reporting to the Supervisor, Registration Switchboard and Patient Information (RSPI) South West Zone, the Administrative Support III performs a variety of administrative duties related to interviewing patients/public and providing accurate and timely registration services for the hospital. Main duties include processing admission and registration of inpatients and outpatients, verify and validating patient identification and orientation to staff and students. Responsibilities will also include reception services, operating the switchboard, directing calls, wayfinding, monitoring code phones as required in the site, financial functions for hospital billing, and supplies, daily reconciliations, deposits, patient safekeeping, & where applicable assisting residents with trust accounts.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration, Switchboard & Patient Information Primary Location: Pincher Creek Health Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 10-SEP-2026 Employee Class: Casual/Relief Date Available: 24-AUG-2026 Hours per Shift: 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Weeeknds Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Knowledge and operation of Microsoft Outlook, Word and Excel. Medical Terminology required; proficiency test will be administered. Keyboarding skills required; proficiency test will be administered. Knowledge of legislation regarding access, privacy and disclosure of patient information required. Confident to work independently and in a team environment with excellent communication skills. Skilled at paying close attention to detail. Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive and tactful at all times. Able to prioritize work and cope with frequent interruptions. Must be able to work all shifts based on operational needs. Only those who meet the requirements and qualifications outlined in the job posting will be contacted.

Preferred Qualifications:

Completion of MOA course or equivalent, previous experience working in a Medical Office setting, switchboard experience, Connect Care, Netcare and Person Directory.