Administrative Support III

Primary Care Alberta; Edmonton; Hybrid; CAD 35,000 - 43,000; Part time

Job summary

Primary Care Alberta administers an Administrative Support III role in the Kaye Edmonton Clinic Family Medicine unit. You will help manage front desk tasks, coordinate bookings in Connect Care, and support patient flow for a busy academic practice.

The position requires MOA program completion and Grade 12, with at least two years in family medicine, strong communication skills, and the ability to multitask in a fast-paced clinic.

Qualifications

• Completion of Grade 12 or equivalent.
• Formal MOA program completed.
• Minimum 2 years of experience in family medicine and clinic coordinating.

Responsibilities

• Manage front desk and appointment bookings in Connect Care.
• Support complex patient appointment needs with critical thinking.
• Answer phones and coordinate patient communications.
• Assist with patient flow and daily clinic workflows.
• Collaborate with interdisciplinary care team to prioritize patient needs.
• Uphold professionalism, confidentiality and patient experience.

Skills

Critical thinking

Communication

Multitasking

Team collaboration

Education

MOA program completion

Grade 12 or equivalent

Tools

Connect Care

Job description

Primary Care Alberta is seeking a dedicated and skilled Administrative Support III (Admin 3) to join our Family Medicine Clinic at the Kaye Edmonton Clinic. This is an excellent opportunity to support a busy family medicine practice led by academic physicians who provide comprehensive and complex primary care services. You will work closely with an interdisciplinary team of physicians, registered nurses, and medical office assistants, supporting a high functioning Connect Care clinic. Our clinic is proud to be recognized as the 2025 Primary Care Alberta Cares Award winner, celebrating our commitment to comprehensive, accessible, and patient-centered care across the lifespan. Key responsibilities The Administrative Support III plays a vital role in clinic operations and patient flow, including Managing front desk support and appointment bookings within Connect Care. Supporting complex patient appointment needs through strong critical thinking and problem-solving. Answering phones, managing tasks, and coordinating patient communications. Assisting with patient flow, screening, documentation, and internal daily workflows. Ensuring smooth clinic daily flow and contributing to quality improvement initiatives. Collaborating effectively with the interdisciplinary care team to prioritize patient needs. Upholding high standards of professionalism, confidentiality, and patient experience.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Kaye Edmonton Clinic Family Medicine, 1A
• Primary Location: Kaye Edmonton Clinic
• Multi-Site: Not Applicable
• FTE: 0.50
• Posting End Date: 07-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 26-OCT-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 5
• Shift Pattern: Days
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Kaye Edmonton Clinic Family Medicine, 1A
• Primary Location: Kaye Edmonton Clinic
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.50
• Posting End Date: 07-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 26-OCT-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 5
• Shift Pattern: Days
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Completion of a formal Medical Office Assistant (MOA) program. Minimum 2 years of experience in a family medicine setting. Demonstrated experience working directly with physicians, including: Booking comprehensive patient appointments as per clinic schedules and physician workflows. Strong critical thinking skills to support complex patient requests and daily patient navigation. Ability to prioritize, multitask, and remain flexible in a fast-paced clinic environment. Excellent communication skills with the ability to collaborate and coordinate effectively within a clinic team. Proficiency with Connect Care (required). Physical ability to meet the demands of the role, including: Walking, bending, twisting. Sitting for extended periods while answering phones and performing administrative tasks. Strong organizational abilities and attention to detail. The successful candidate will also share in supporting daily clinic set up as needed.

Preferred Qualifications:

Preference will be given to candidates that have the combined educational and family medicine experience requirements. Able to be flexible, and willing to learn, grow and collaborate within the clinic based on daily needs. Personable, kind and excellent problem solving, as well as able to navigate a large flow of patients, while keeping professional and following important clinic workflows.

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Edmonton Zone PCA, Edmonton, Kaye Edmonton Clinic