Administrative Support III

Alberta Health Services (AHS); Edmonton; On-site; CAD 3,440,000 - 4,180,000; Full time

Job summary

Alberta Health Services (AHS) seeks an Administrative Support III to support the Lab Information Centre and Client Response teams. You will act as initial contact for lab services, handle test results, and assist with notifiable testing processes, ensuring patient confidentiality and timely communications.

The role requires Grade 12 or equivalent, with preferred post-secondary education in medical office or unit coordination and experience with Epic/Beaker CIS.

Qualifications

• Completion of Grade 12 or equivalent.
• Satisfactory criminal record check required prior to first day.

Responsibilities

• First point of contact for lab services for internal/external clients at provincial level.
• Monitor worklists and communicate critical test results; respond to calls for test results.
• Perform/add-on testing requests and arrange patient recollections.
• Fax notifiable micro tests and monitor APL Right Fax accounts.
• Complete access requests and faxed-in requests; manage PSC privacy breaches.

Skills

Call Centre experience

Customer service

Medical terminology

Education

Grade 12 or equivalent

Related post-secondary ed. (e.g., M.O.A./Unit Clerk/Lab Assistant)

Tools

Epic Beaker CIS

MS Office Suite

Job description

Reports to CLSS Supervisor, Manager & LIC MLT II. Initial point of contact for lab services for internal/external clients at a provincial level. Assists monitoring of worklists & communicates critical test results. Responds to incoming HCP calls for test results. Performs/documents duties. Performs add-on testing requests. Displays excellent phone etiquette, clear/concise communication. Ensures patient confidentiality. Notifies patients & HCP of cancelled blood testing using work list. Arranges patient recollections. Faxes notifiable micro tests. Monitors APL Right Fax 300+ accounts. Completes access requests & faxed in requests. Manages PSC Privacy Breaches for incorrect patient requisitions. Other duties as assigned.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Client Response, Lab Information Centre
• Primary Location: Manulife Place
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 02-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 02-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Days Off: As Per Rotation
• Minimum Salary: $24.97
• Maximum Salary: $30.34
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Client Response, Lab Information Centre
• Primary Location: Manulife Place
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 02-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 02-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $24.97
• Maximum Salary: $30.34
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

As Required.

Preferred Qualifications:

Related post-secondary ed.(E.g. Medical Office Assistant, Unit Clerk, Lab Assistant). Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams. Any CDN equivalency to English 30/33 or CLBS benchmark 8 completed within last 6 months. Call Centre experience. Experience with Epic/Beaker CIS. Courses or certificates in personal leadership, customer service and/or process excellence. Knowledge of medical terminology. Previous laboratory information experience in the last 2 years.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.

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