Administrative Support III

Alberta Precision Labs; Edmonton; Hybrid; CAD 34,000 - 42,000; Full time

Job summary

Alberta Precision Labs in Edmonton is seeking an Administrative Support III to assist the Lab Information Centre and Client Response teams. This role supports complex administrative tasks within a clinical environment, handling patient information with care and coordinating with internal and external clients. You will manage requests, test result communications, and privacy compliance while working across shifts.

Qualifications

• Completion of Grade 12 or equivalent is required.
• Post-secondary education in medical office or lab administration is preferred.
• Experience with Epic or Beaker CIS is a plus.
• Strong MS Office skills (Excel, Word, Outlook, Teams).

Responsibilities

• Assist in lab services for internal/external clients and monitor worklists.
• Communicate critical test results and notify patients and health care providers of notifiable results.
• Respond to incoming health-care professional calls for test results.
• Maintain patient confidentiality and manage privacy breaches as required.
• Other duties as assigned by the supervisor or manager.

Skills

Communication skills

Customer service

Attention to detail

Education

Grade 12 or equivalent

Tools

MS Office Suite (Excel, Word, Outlook, MS Teams)

Epic/Beaker CIS

Job description

Reports to CLSS Supervisor, Manager & LIC MLT II. Initial point of contact for lab services for internal/external clients at a provincial level. Assists monitoring of worklists & communicates critical test results. Responds to incoming HCP calls for test results. Performs/documents duties. Performs add-on testing requests. Displays excellent phone etiquette, clear/concise communication. Ensures patient confidentiality. Notifies patients & HCP of cancelled blood testing using work list. Arranges patient recollections. Faxes notifiable micro tests. Monitors APL Right Fax 300+ accounts. Completes access requests & faxed in requests. Manages PSC Privacy Breaches for incorrect patient requisitions. Other duties as assigned.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Client Response, Lab Information Centre
• Primary Location: Manulife Place
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 02-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 02-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Days Off: As Per Rotation
• Minimum Salary: $24.97
• Maximum Salary: $30.34
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Client Response, Lab Information Centre
• Primary Location: Manulife Place
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 02-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 02-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $24.97
• Maximum Salary: $30.34
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

As Required.

Preferred Qualifications:

Related post-secondary ed.(E.g. Medical Office Assistant, Unit Clerk, Lab Assistant). Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams. Any CDN equivalency to English 30/33 or CLBS benchmark 8 completed within last 6 months. Call Centre experience. Experience with Epic/Beaker CIS. Courses or certificates in personal leadership, customer service and/or process excellence. Knowledge of medical terminology. Previous laboratory information experience in the last 2 years.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.

Create and manage profiles for future opportunities.