Administrative Support III

Alberta Health Services; Alberta; On-site; CAD 45,000 - 55,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support III to manage patient information and ensure accurate registration. This role involves working with patients and their families, verifying healthcare coverage, and maintaining compliance with privacy legislation. Candidates should possess strong communication skills and be able to work under pressure. The position requires flexibility in working hours and the ability to assist patients physically.

Qualifications

• Completion of Grade 12 or equivalent required.
• Medical Terminology certificate and typing speed of 40 wpm needed.

Responsibilities

• Obtain and record demographic and financial information from patients.
• Verify patient eligibility for healthcare coverage.
• Ensure compliance with Provincial Registration Standards.

Skills

Communication

Customer Service

Computer Skills

English

Education

Grade 12 or equivalent

Medical Terminology certificate

Job description

Join to apply for the Administrative Support III role at Alberta Health Services

Your Opportunity:

At AHS, our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the supervision of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic and financial information into the hospital information system for patients at various entry points.

Key Responsibilities include:

1. Obtaining and recording demographic and financial information from patients, family, or care providers.
2. Applying Positive Patient Identification during registration to ensure accurate record linkage, support safe patient care, and prevent identity theft.
3. Verifying patient eligibility for healthcare coverage and reviewing Financial Agreement Forms for those without valid provincial healthcare coverage.
4. Preparing identification labels and wristbands, verifying patient details before applying wristbands.
5. Informing patients about accommodation options and requesting procedures.
6. Ensuring compliance with Provincial Registration Standards & Practices, HIA, FOIP, and privacy legislation, following APL/AHS policies.
7. Performing other duties as assigned by the Supervisor.
8. Physical ability to assist patients, including pushing/pulling wheelchairs and lifting belongings up to 20 lbs.

Qualifications:

• Completion of Grade 12 or equivalent.
• Medical Terminology certificate and typing speed of 40 wpm, verified prior to interview.
• Strong computer skills and proficiency in English, both written and oral.
• Effective communication skills, customer service orientation, and ability to work under pressure.
• Ability to work independently and flexible to work all shifts as required.

Preferred Qualifications:

• Post-secondary education such as MOA/Unit Clerk/Admitting Clerk with at least one year of experience, preferably in healthcare.
• Experience in a healthcare or medical office setting.
• Knowledge of N-O-D communication practices.