Administrative Support III

Alberta Health Services; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

Alberta Health Services is seeking an Administrative Support III to facilitate patient information access and provide excellent customer service. This role involves data entry, patient interviews, and managing multiple tasks in a fast-paced healthcare environment. Candidates should have Grade 12 completion and relevant experience in a medical setting.

Qualifications

• One year Registration experience in an acute care facility within the last two years.
• Typing speed of 40 wpm required.
• Ability to lift at least 50 lbs.

Responsibilities

• Ensure immediate access to patient information for healthcare decisions.
• Interview patients and verify their identity.
• Manage point of sale transactions and assist with wayfinding.

Skills

Effective communication

Customer service

Medical Terminology

Education

Completion of Grade 12 or equivalent

Medical Office Assistant or applicable post-secondary education

Tools

MS Office Suite

Connect Care

Job description

Join to apply for the Administrative Support III role at Alberta Health Services

Get AI-powered advice on this job and more exclusive features.

Your Opportunity:

Reporting to the Supervisor of Health Information Management - Registration, Switchboard and Patient Information (RSPI), this position is responsible for ensuring immediate access to patient information to facilitate healthcare treatment decisions. Responsibilities include interviewing patients and/or their families, verifying patient identity, supporting Records Management and Registration, and accurately entering patient data into Connect Care following Provincial Registration Standards and Practices. Emphasis is placed on Positive Patient Identification to ensure record linkage, safe patient care, and prevent identity theft. Effective communication is crucial for providing excellent customer service to patients, staff, and the public. Additional duties include interacting with stakeholders, collecting hospital fees, managing point of sale transactions, answering calls, assisting with wayfinding, training new staff, and managing multiple tasks in a fast-paced environment.

Description:

As an Administrative Support III, you will utilize advanced administrative or specialized skills to support complex procedures within a department or program.

Location and Classification:

• Primary Location: Sheldon M Chumir Health Centre
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management - Registration/Switchboard

Schedule and Compensation:

• Hours per Shift: 7.75
• Shift Pattern: Days, Evenings, Weekends
• FTE: 0.00 (Casual/Relief)
• Salary Range: $23.53 - $28.60 per hour

Minimum Qualifications:

• Completion of Grade 12 or equivalent

Additional Qualifications:

• Medical Office Assistant, Unit Clerk, or applicable post-secondary education
• One year Registration experience in an acute care facility within the last two years
• Proficiency in Connect Care, Quantum, Netcare/Person Directory, Client Registry, MS Office Suite
• Ability to lift at least 50 lbs, stand, sit, twist, and turn during shifts
• Medical Terminology knowledge and typing speed of 40 wpm
• Effective communication skills in English

Preferred Qualifications:

• Recent experience in a healthcare medical office setting
• Customer service experience
• Knowledge of the Release of Information process
• Practicum experience within HIRM or RSPI at an AHS facility

Additional Details:

• Seniority level: Entry level
• Employment type: Part-time
• Industries: Hospitals and Healthcare