Administrative Support II

Primary Care Alberta; Fort McMurray; Sur place; CAD 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Fort McMurray Allowance

Résumé du poste

Primary Care Alberta in Fort McMurray is seeking an Administrative Support II to provide front line reception for the Fort McMurray Community Health Centre. You will greet clients, staff and the public, answer a high volume of telephone calls, and help with public health appointment bookings under tight deadlines.

The role requires Grade 12 or equivalent and post-secondary administrative education, with experience using Connect Care, Netcare and Microsoft Office.

Qualifications

• Completion of Grade 12 or equivalent.
• Post-secondary administrative education and relevant administrative experience.
• Proficiency with Connect Care, Netcare and Microsoft Office.
• Excellent customer service when interacting with staff, management, clients, and the public in both internal and public-facing roles.
• Willingness to learn new data systems is essential.
• Maintains sound judgment, professionalism, diplomacy, discretion, and confidentiality.
• Ability to work independently and within a team in a fast-paced, multi-tasking environment.

Responsabilités

• Provide front line reception to clients, staff and the public.
• Answer and respond to a high volume of telephone calls.
• Support procedures, practices and initiatives within the Public Health department.

Connaissances

Customer service

Organizational skills

Teamwork

Communication

Formation

Grade 12 or equivalent

Post-secondary administrative education

Outils

Connect Care

Netcare

Microsoft Office

Description du poste

This position is required to be on site at Fort McMurray Community Health Centre and is not a remote working opportunity. Reporting to the Area Manager, this position supports community health programs Public Health operating at the Fort McMurray Community Health Centre. The primary focus of this Administrative Support II position is to provide front line reception to clients, staff and the public. The position also answers and responds to a high volume of telephone calls. This position works under extreme tight deadlines. This position requires reaching, lifting, and carrying up to 15kgs. Requires constant movement with walking, standing, and sitting and may have to work as a single admin supporting the site. Critical thinking and de-escalation skills are necessary. The position requires information and knowledge of the community-based programs to effectively address client and public inquiries, and public health appointment bookings. This position must have a good understanding of PCA values and processes when serving the general public. Effective, sensitive communication is a continuous demand for this position. Exceptional customer service skills are required. In addition to a competitive rate of pay, Primary Care Alberta currently has a Fort McMurray Allowance in place to an annual maximum of $12,480. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Classification: Administrative Support II
• Union: AUPE GSS
• Unit and Program: Public Health
• Primary Location: Fort McMurray Public Health
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 13-NOV-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 21-DEC-2026
• Temporary End Date: 21-DEC-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings
• Days Off: Saturday/Sunday
• Minimum Salary: $24.28
• Maximum Salary: $29.51
• Vehicle Requirement: Driver's License, Vehicle Provided

• Classification: Administrative Support II
• Union: AUPE GSS
• Unit and Program: Public Health
• Primary Location: Fort McMurray Public Health
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 13-NOV-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 21-DEC-2026
• Temporary End Date: 21-DEC-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings
• Days Off: Saturday/Sunday
• Minimum Salary: $24.28
• Maximum Salary: $29.51
• Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Post-secondary administrative education and relevant administrative experience. Candidates must have excellent knowledge of computer applications such as Connect Care, Netcare and Microsoft Office (eg., Word, Excel, Outlook).Applicants must provide examples of exceptional customer service when interacting with staff, management, clients, and the public in both internal and public-facing roles. Willingness to learn new data systems is essential.The successful candidate will exercise sound judgment, professionalism, diplomacy, discretion, and maintain strict confidentiality. They must be able to work effectively both independently and within a team in a fast-paced, multi-tasking environment, while managing stress, solving problems, setting priorities, and maintaining an organized, productive workflow.Strong organizational skills, flexibility, and the ability to adapt to the needs of staff, clients, and the public are required.Physical requirements are the ability to continuously wear a medical mask; pushing and pulling wheeled carts up to and frequently exceeding 15 kg; prolonged periods of walking, sitting, or standing; regular reaching and lifting (below/at/above waist level), carrying, and moving items up to 15 kg; and safely maneuvering stairs and/or a step stool.

Preferred Qualifications:

Familiarity with Connect Care and Netcare.Familiarity with community-based health programs.Two years practical office experience.

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