Administrative Support 9 - FIRH

SJH St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 41,000 - 45,000; Part time

Job summary

St. Joseph’s Health System (SJHS) is seeking a part-time Firestone Support Staff member for the Charlton Campus in Hamilton. The role covers reception, registration, appointment coordination, and clerical tasks across Firestone Ambulatory Clinic.

The successful candidate will have a 2-year Office Administration - Health Services diploma, medical terminology cert, and experience with EPIC EMR. Strong communication and organization are essential.

Qualifications

• 2 year post-secondary diploma in Office Administration - Health Services is required
• Medical terminology certificate required
• Two years of current related office experience or customer service experience is required
• Experience in medical transcription is preferred
• Current experience with EPIC EMR software and booking diagnostic tests is required
• Excellent communication and organizational skills are essential

Responsibilities

• Greet and register patients and assist with reception duties
• Answer telephones and relay messages promptly
• Call patients to confirm appointments and test bookings
• Schedule tests and doctor visits, input data into EMR
• Type reports, correspondence, and submit required forms
• Maintain patient charts and filing, assist with transcription
• Coordinate with Ambulatory Clinic Supervisor and Manager on tasks
• Support all Firestone Clinic operations as needed

Skills

Office experience

Customer service

Medical transcription

Typing

Medical terminology

Communication

Organization

Problem-solving

Conflict resolution

Prioritization

Education

Office Administration - Health Services diploma

Medical terminology certificate

Tools

EPIC EMR

Job description

Position Details

Job Number: JR02217
Department: Firestone Support Staff
This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)
Job Type: Regular, Part time
Contract Duration: (If applicable) 0 months
Number of Positions: 1
Union: CUPE Local 786
Hourly Rate (Min / Max): $30.11 - $32.72
Schedule Work Days: Monday to Friday
Time of Day: Days
Shift: Hours - 8
Shift Start: (If applicable) AM 07:30
Reason for Posting: Posting is for a role with an existing vacancy
Opening Date: 2026-10-22
Closing Date: 2026-10-29

Job Description

Position Summary This position is responsible for performing clerical administrative duties as required at the Firestone Ambulatory Clinic and all associated clinics within the Firestone Program. Duties include reception and registration of patients, answering telephones, calling patients to confirm appointments, relaying messages, booking patients for various tests and doctor visits, typing reports and correspondence, submitting reports, transcription, filing, chart preparation, and other related clerical duties as assigned by Ambulatory Clinic Supervisor and/or Manager. Supporting all clinics of the Firestone Ambulatory Clinic.

Qualifications

• 2 year post-secondary diploma in Office Administration - Health Services from an accredited school is required
• Medical terminology certificate required
• Basic skill level in MS Word, spelling and typing is required
• Basic skill level in medical spelling and medical terminology required
• Clerical testing may be required as part of the selection process.
• Knowledge about Firestone Clinic and activity is an asset
• Two years of current related office experience or customer service experience is required
• Experience in medical transcription
• Current experience with Electronic Medical Record software (EPIC) and booking diagnostic tests using all hospital electronic solutions is required
• Excellent work performance and attendance record is essential
• Maintain excellent interpersonal relationships while handling multiple tasks, conflicting priorities and frequent interruptions
• Must be able to set own priorities, ensuring patient and customer service is of utmost importance
• Excellent oral and written communication skills
• Good organizational and problem-solving skills
• Excellent conflict resolution skills

Equal Opportunity

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people.

St. Joseph’s Health System (SJHS) and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).

About the Employer

At St. Joe’s Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there’s a place here for you to grow, learn, and succeed! We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values. Dignity. Respect. Service. Justice. Responsibility. Enquiry.